Our first app launch is blocked by unresolved App Store Connect financial setup:
- Paid Apps Agreement: Pending User Info.
- Banking: Processing for nearly two weeks; changes are disabled. We need to replace an invoicing virtual account with our actual company checking account.
- Tax: only W-9 is available for a foreign-owned US single-member disregarded LLC. We requested guidance on the appropriate W-8 documentation.
Finance case 23196327 (October 29) and Developer Support case 30000005253797 (November 4) have received no substantive replies despite follow-ups. Phone support is unavailable.
App Review has now rejected our app under 2.1(b) because subscriptions were not submitted. All four products have saved starting prices, but adding them for review returns “You must add a subscription price.”
We have also explained the blocker in the App Review conversation.
What escalation route can connect these cases with the team able to unlock banking corrections and resolve the tax-form setup? Can an Apple representative help route this request?