Pending Apple Developer account

I paid (twice by accident) for my apple developer account over a week ago and I am still pending. I have emailed support multiple times, but I have gotten no response. Please help me get access to my account to I can share an app with my Grandpa!
My typed in a nickname for my account's name and I do not have an option to update it. Is that what is holding me back?

Hello,

Thank you for your post. It is important to note that account-specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

Since it appears that you have already contacted Developer Support, please allow the
Developer Support team additional time to review and respond to your case.

Thank you for your patience as our response times are currently delayed due to high demand for support currently.

Best regards,

Developer Support