Hello,
We are Sum Software Pte. Ltd., a registered company in Singapore, enrolled in the Apple Developer Program as an organization. Our first iOS release (version 1.0, with three auto-renewable subscriptions in one group and an in-app event) has spent most of the last three weeks in "Waiting for Review", even though Apple confirmed expedited review each time we asked. I'd be grateful for guidance from Apple staff, or from developers who have seen the same thing.
Timeline:
- 24 October: build 108 reviewed and rejected (2.3.2 and 2.1(a), Sign in with Apple). We added the native Sign in with Apple sheet and gave each subscription its own promotional image.
- 25 October: resubmitted on build 119 with the subscription group, three subscriptions and an in-app event. Expedited review requested and confirmed.
- 30 October: we found and accepted a pending update to the Apple Developer Program License Agreement. All agreements, tax forms and banking are Active.
- 2 and 3 November: sent an App Review status inquiry and requested expedited review a second time. No reply.
- 4 November: after 10 days in Waiting for Review, we cancelled and submitted build 129 with new media. Expedited review requested.
- 6 November: reviewed and rejected (2.1, the demo account could not reach the purchase flow; 2.3.4, 2.3.7 and 2.3.10, app previews). We fixed both the same day, replied in App Store Connect and resubmitted on build 130.
- 10 November: still Waiting for Review after 86 hours. We cancelled and submitted again so the in-app event could go back in, with updated review notes. Expedited review requested and confirmed.
- 13 November: sent an App Review Status inquiry through Contact Us. No reply yet.
Status today: Waiting for Review since 10 November, with no messages in App Store Connect. We have had no response to any of our emails to Apple Developer Support or App Review.
Questions:
- Does cancelling and resubmitting send a submission to the back of the queue, or cancel an expedite that was already granted? We did this twice and wonder whether it made the wait longer.
- Does a first submission that includes auto-renewable subscriptions and an in-app event usually take longer to review?
- Is there anything else we can do on our side, or should we simply wait?
Case numbers, if useful to Apple staff: 103002936226, 103016590497 and 30000014393642. Submission ID: 343b20ba-fedb-49b7-afec-27f8690e782a.
Thank you.