itunes connect customer support role

App Store Distribution & Marketing App Review App Review

Created Oct ’17

Replies 25

Boosts 0

Views 5.0k

Participants 22

Hi,

I've been having issues with the 'Customer Support' role account through iTunes Connect. I'm unable to load the 'My apps' page through customer support role. When I switch the account role to Marketer or Admin, I'm able to access the My Apps page. If I switch the role back to 'Customer Support', then 'My Apps' page isn't loading at all. I had others also try this on different browsers and computers, doesn't appear to be a cache issue. Is this a known bug with the customer support role in iTunes connect?

Thanks,

DanyProd

Boost

azs_azs OP

Oct ’17

We have same issue.

but We solved by adding "App Manager".

Udo_R OP

Oct ’17

Same issue here!

Marloes 1640 OP

Oct ’17

Hi! How did you do this exaclty? Love to fix ours that way

sebastian.de OP

Oct ’17

Same here.

RM0615 OP

Oct ’17

We're having same issue - even tried amending permissions and creating new users incase the Apple ID was the issue. It was working ok until two weeks ago.

azs_azs OP

Oct ’17

Hi! We added an account and tried it.

We added permissions to our support team temporarily. They can use it.

xrelative OP

Oct ’17

Same problem here 😟

sbirklin OP

Oct ’17

Same problem here...
If I give my supporters admin rights they can open the app and answer reviews. With only customer support role it doesn't work any more.
It seems to be a problem by Itunes itself.

Deleting and creating a new account with customer support roles doesn't work... -> Problem remains

vgont OP

Oct ’17

FYI this issue appears to be fixed as of today, CS roles are now properly directed to the user review page of the app in iTC (seems to work both for accounts with full CS access and those limited to one app).

alex187 OP

Nov ’17

Still redirecting to the landing page