App Review Frustration

Are you familair with the relevant guideline:

3.1.5 Physical Goods and Services Outside of the App: If your app enables people to purchase goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry. Apps may facilitate transmission of approved virtual currencies (e.g. Bitcoin, DogeCoin) provided that they do so in compliance with all state and federal laws for the territories in which the app functions.

I suspect that Apple is consistently using the phrase "virtual currency" to refer to what you are calling crypto currencies. I suspect that they are having trouble with whether your app is limited to "approved virtual currencies" wherein "approved" means 'approved by Apple' not 'listed on Bittrex'. You will need to convince Apple that your app is limited to crypto currencies that are valid and suitable for inclusion under "approved by Apple".

Hello,

Thanks for answer. What I can't describe to Apple People is, I am NOT selling anything in my app so we mustn't be talking about approved crypto currencies etc. Bittrex and Poloniex is exchange markets and what my app does is only to use their API to connect people to their services so users can exchange what they have in their poloniex or bittrex accounts without any necessity to log in. We mustn't be taking about approved currencies as I am not selling anything without using in app purchases or their approved virtual currencies.

After the phone call I have 2 new rejections, 1 is the 3.1.5 ( what you mentioned ):

Guideline 3.1.5 - Business - Payments - Physical Goods and Services Outside of the App

Your app facilitates the transmission of virtual currencies that are not approved for the App Store.

I am having a hardtime to explain review guys that I AM NOT SELLING anything so this has nothing to do with approved currencies. I have just created an app to make people connect to these exchanges and whatever they want, review guys think that I am selling something and sing other currencies. I am explaining them nbut they keep rejecting it. OMG I don't know what to do.

and the other one is

Guideline 5.2.1 - Legal - Intellectual Property

Additionally, the seller and company names associated with your app do not reflect the name of the financial organization or company, as required by Guideline 5.2.1 of the App Store Review Guidelines.

I don't know what to explain for this, really. These companies create APIs to make developers create applications that connects to their services. My app's name is cryptotrader Pro which is not a claiming app name that I am on official app for these companies and I claim nothing like this. How can this be a intellectual property violation i really cant understand

I am spending most of my day for the 1 week to solve this issue, there are times when app review people are right so we fix the problem and resend our app for evaluation but when we are right and review them repeats their mistake every time after you wait 1-2 days for an answer, it really makes us sad.

https://itunes.apple.com/us/app/multitrader-crypto-trading/id1244683952?mt=8

https://itunes.apple.com/de/app/polo-exchange/id1234141021?l=en&mt=8

https://itunes.apple.com/us/app/cryptotrader-bitcoin-ethereum-real-time-chart/id1027547409?mt=8

these are the 100% same apps doing the same thing with my app they are on thestore, being updated every day, why am i having these troubles !

I had exactly the same issue. I submitted the app that was displaying rates of "virtual currencies".
Apparently, there is a list of Apple’s approved Cryptos:

• Bitcoin
• Bitcoin Cash
• Dogecoin
• Dao
• Dash
• Digicash
• Americoin
• Ethereum
• Ethereum Classic
• Lite Coin
• Lisk
• Monero
• Ripple
• Steam
• Tether
• Waves
• ZCash

Source:

https://www.ios-blog.co.uk/resources/apples-approved-list-of-virtual-currencies/

What is the end result? I just got that exact problems.

FYI:

3.1.5 (b) Cryptocurrencies: Apps may facilitate transmission of approved virtual currencies (e.g. Bitcoin, DogeCoin) provided that they do so in compliance with all state and federal laws for the territories in which the app functions. Apps facilitating Initial Coin Offerings (“ICOs”), cryptocurrency futures trading, and other crypto-securities or quasi-securities trading must come from established banks, securities firms, futures commission merchants (“FCM”), or other approved financial institutions and must comply with all applicable law.

I have the same issue. one of my app have been in review for Feb 27, 2018 at 12:50 AM. and still show me In-Review.

App id : - 1224489121