Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

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Apple support unresponsive
I've been contacting Apple Developer support for over 3 weeks now regarding new agreement that is not visible anywhere in account and no option to accept it either. Submitted ticket twice but no response at all. All they have to say is "Thank you for contacting us. We’ve received your support request and will get back to you as soon as possible. Your case ID is 102320028158. If you have any additional information you’d like to provide or would like a status update on your case, please reply back to this email."
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859
Feb ’25
Unable to verify my identity for Apple Developer account enrollment
Initially, I had some issues enrolling in the individual Apple developer program. Then, I contacted support via email, and they finally requested that I verify my identity. I submitted my national ID for verification and then received an email stating that my identity was verified. After that, I tried to enroll in the Apple developer program, but the issue persisted even after they instructed me to proceed. Subsequently, I received an email stating that my identity was not verified. Here is the exact wording from the email: "We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs." After that, I tried to reach support several times, but there has been no response from them.
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784
May ’25
IOS Development Certificates are being created under the incorrect Team ID
I am experiencing a critical issue with the IOS Development Portal where certificates are being created under the incorrect Team ID despite being logged into the correct team context. in the Portal also in Xcode. I am logged into the Apple Developer Portal under "Company LLC (Team ID: 12345678)" However, when creating "Apple Development" certificates through the portal, they are being assigned Team ID "987654321" (my personal developer account) This occurs even when explicitly creating certificates from within the Company LLC team context. Also the same if i create the IOS Development in Xcode as well. This is preventing me from Archive my app in Xcode so i can upload the new version in the App Store. Please Help. Thank you in advance.
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127
Oct ’25
Inquiry About Silent Push Notification Behavior and Limits
Dear Apple Support Team, I hope this message finds you well. I am reaching out to seek clarification regarding the behavior and limitations of silent push notifications on iOS devices. Specifically, I would like to understand the following: Frequency: Is there a defined frequency limit for how often silent push notifications can be triggered? If so, what is the recommended or maximum frequency for sending silent push notifications to avoid potential issues? Notification Limit: Is there a specific limit on the number of silent push notifications that can be sent to a device within a given time frame? If there are any constraints or best practices, could you please provide guidance? Understanding these details will help ensure optimal implementation and avoid potential disruptions for users. I appreciate your time and assistance. Looking forward to your response. Best regards, Akhil
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1.5k
Jan ’25
Can’t renew apple developer membership
my apple dev membership expired, I can’t change anything so I went to support, case number 102637543521. They said it’s because I moved to a different country. I emailed them my proof of address then they stopped replying. Then I tried to start new support requests but nothing came back, I think I might be flagged by the system. i need the membership to publish apps pls help
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82
Jul ’25
TLine::EnumerateCaretOffsets Error
Hello all. I am currently working on a bug that has recently grown due to the beta release of iOS 18.4. I am unable to reproduce the crash at the moment; however, given that the bug is mostly exclusive to 18.4, I was wondering if this is a known issue or one specific to my app? App crashes on the main thread with EXC_BREAKPOINT. Below is the truncated stack trace before the crash: 0x000000018fff6044 (CoreText + 0x00069044) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff5938 (CoreText + 0x00068938) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff478c (CoreText + 0x0006778c) TLine::CharIndexToOffsets(long) const 0x000000018fff4564 (CoreText + 0x00067564) CTLineGetOffsetForStringIndex ... [internal code] Aside: I wonder if this has anything to do with some visibly hidden unicode characters.
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133
Mar ’25
We cant activate an Apple Developer Account
Hello, We are struggling with a case creating the accounts for a company from Serbia and Croatia. The specific issue we are facing with these two accounts is that the enrollment is accepted without any problems. However, it is worth noting that during the registration of the Serbian account, Apple requested personal documentation from the account holder. Once the documentation was provided, the enrollment was successfully completed. However, when it comes to making the subscription payment, the transaction does not process correctly. We have tried making the payment from different devices and using various payment methods, but in all cases, we have been unable to activate the account. We always consider Apple's 48-hour processing time for payments, but after that period, we receive no information—neither account activation nor payment rejection. When we contacted Apple Support to explain our case, the only solution they provided was to cancel the Apple Developer enrollment and start the entire process again. However, even after doing this, the client is still unable to activate their account. Hope that someone that faced the same issue can help with this as Apple support won't give us more information about which can be the problem. Thank you,
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175
Mar ’25
Feedback Assistant, Apple Feedback wants me to install beta software
How to report a bug says "With Feedback Assistant available on iPhone, iPad, Mac, and the web, it’s easy to report issues you encounter". The Feedback Assistant User Guide says "Tell Apple about your experience with beta or seed releases". Is Feedback Assistant only intended for reporting bugs in beta software? A year ago I reported a bug in Xcode 14 and now I'm being asked to verify this issue with Xcode 16 Beta 3. I'm not a beta tester and I don't want to install beta software. How should I proceed?
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684
Apr ’25
Compliance control
Hello, it's been about a month since I haven't had access to the application part of my App Store Connect account. When I try to access it, I'm asked to provide my documents, which is what I naturally did, but each time there are errors that come out and when I contacted Apple about these errors, they asked me to clear the cache of my connection browser and try again, which is what I naturally did, but the same error persists. Then they asked me to send them the "har" file from my Safari browser, which is what I did, then a few days later they made me understand that the problem is resolved. I went to check and I saw that the problem is still not resolved. I finished the cache and the problem is still not resolved, so I tried with other browsers, it's the same problem. I tried with other devices too, it's the same problem, so I contacted them again to tell them that the problem is still not resolved and from him since then no answers. If someone can help me please
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159
Jun ’25
Apple Developer Enrollment – “Unable to Send Information” Error & Poor Support
Hi everyone, I’m trying to enroll in the Apple Developer Program, but every time I scan my ID, I get this error: “Unable to Send Information – Your information could not be sent due to a connection error.” I’ve tried different networks, devices, and browsers. I also asked several friends—both inside and outside the country—to try, and they all faced the same issue. I contacted Apple Developer Support, but the experience was frustrating: • Long wait times on the phone • No real solutions beyond basic troubleshooting • No explanation for the issue—just “Everything looks fine on our end.” This seems like a widespread issue. Has anyone found a fix? Also, Apple really needs to improve their Developer Support.
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254
Feb ’25