Select a Product
Choose the product or software you are having a problem with. If the specific product or software is not listed, choose “Other”.
Setting the Problem Type for the bug helps us properly classify the priority of the issue. Here are the options you can select:
Are you able to reproduce the problem?
Problem Report Title
The ideal problem title is clear, concise, and informative. The title should include:
- Build or version of the software or OS on which the problem occurred
- Verb describing the action that occurred
- Explanation of the situation that was happening at the time the problem occurred
- The symbol name, in case of a crash or hang on a Mac
When creating a title, we also recommend the following guidelines:
- Be objective and clear; refrain from using colloquialisms/slang
- Include keywords or numbers from any error messages you may be receiving
- Avoid using vague language such as “failed,” “useless,” “crashed,” etc.
|Non-functional title||Functional title|
|Example 1||Application Crashed||OS X 10.8.3 (12D78): Finder crashed connecting to iCloud|
|Example 2||iMovie completely fails||iMovie 9.0.8 fails with error when exporting to QuickTime|
Provide the version and build of the OS or application (e.g., Version: 6.1.4. Build#: 10B350). To obtain this information on an iOS device, go to Settings> General> About> Version.
To obtain the OS information on an OS X system, select “About this Mac” from the Apple menu. Next, click on the version number listed under “OS X” to view the build number.
To find the version number for an application on OS X, click on the application menu. For example, you would choose "About Mail" for the Mail application. The version information, including the build number, should appear in that window for most Apple and third-party applications.