My new version is stuck with 'Ready for Distribution' status since Jan 18. I have contact Apple by email, chat and call; however, they replied that they'll need senior/technical supporters for this, but all of them are busy now (?), and will contact me later. Does any face the same issue?

I have manually released my new version since Jan 18, however, App Store doesn't update it, still displays old version. It has been 48h+, I also sent email, chat and called for support, but they all said that they'll need senior/technical supporters to fix this, and they're all busy now (?). Does anyone face the same issue?