Can't login to App Store under Catalina

The App Store app is logged out, and logging in with the correct credentials spins for a moment then leaves the app without being logged in.


As of now I'm suspecting a filesystem issue, perhaps permissioning, as I've seen other things that might point that way.


Anyone else seeing this?

Answered by ericlitman in 364924022

All preference panes requiring authentication fail for me, so the solution of logging out of iCloud through Preferences didn't work for me.


What did work was logging out of the Music app, logging back into the Music app, then logging into App Store.


Hope this (or the Preferences variant) helps others.

I got it working today, new workaround. Logout/Log back in to macOS user account.


None of the above workarounds (I tried them all, several times) worked for me. Rebooted 100 hundred times, so you wouldn't think that logging out would have any effect, but it did.


Log out of your user account (Apple Menu > Logout) and then log back in. I immediately went to the App Store once the Dock appeared, and logged in. It worked.

In System preferences, logout of your ICloud account, follow the prompts and when you've logged out, sign back in again and setup iCloud and its associated bits (Find my Mac, iCloud Drvie etc.).


After thast all is good.


KbJ

Worked for me!

Hi


Mine gave the same problems. Logging out and logging back in didn't help.


What solved my problem was turning OFF my secureline VPN product. Now it works fine without having to log in-and-out.


Hopefully this helps.

This solved my problem, I signed into apple tv first, then signed into apple store.

Same here, still have this issue.

I had a similar problem, and was told to reboot after logging out of iCloud. Log in to iCloud after it starts back up.


Also see if you have a recurring message in the system that the App Store agent failed. In my case, it was repeating every ten seconds, but the reboot stopped it.

I have this exact same error After downloading XCode I can't seem to log back in to the app store nor icloud.

@ani24sri I am having the exact same problem. When I try to log in it just refreshes the login menu.

I'm not sure what else to do beside restarting the computer.

A corrupt Keychain can prevent multiple services from loggin in, including iCloud. Here is a way to figure out if your Keychain is the cause of not being able to login to iCloud.


1. Open your Console app (under Utilities)

2. In the Search field, type "Login"

3. Press the Clear button.

4. Try to login to your iCloud.

5. Note the error messages. They may look something like this"


Error Domain=com.apple.accounts Code=13 UserInfo={NSLocalizedDescription=<private>, NSUnderlyingError=0x7f*******c10 {Error Domain=com.apple.accounts.keychain Code=-25295}}}}


Break down the error codes:

  • Error Domain=com.apple.accounts Code=13

    This code can be linked to Keychain errors with a simple Google search

  • Error Domain=com.apple.accounts.keychain Code=-25295

    This error code (and many others) can be nterpreted at this link:

https://krypted.com/lists/comprehensive-list-of-mac-os-x-error-codes/

In this case, 25295 is interpreted by pressing Command F and searcing "25295". The search locates the following code:


Keychain Manager error codes

errKCInvalidKeychain = -25295


All indications are that the Keychain is corrupt, blocking services from logging in. In fact, by searching your own Apple ID in the keychain to locate login keys, you might try deleting Public keys. In doing so, MacOS will fail to delete any key that is corrupt.


SOLUTION:


The solution is at this link:

How to back up your iCloud Keychain

https://eclecticlight.co/2019/09/05/how-to-back-up-your-icloud-keychain/


If you backup your MacOS device, your Keychain is also backed up. The article describes how to ensure your iCloud keychain items are also included in any local backup, and in doing so, it also describes how to restore your Keychain. Your Keychain is located in a file within your Library at ~/Library/Keychains. In finder, you need to select GO at the top menu (there's a way to unhide the "Go" tab... I don't remember offhand, but it is easy to find). Library is under the GO tab. This being said, this folder is also backed up to Time Machine or any duplicate of your MacOS device. Follow the instructions in the link to restore the ~/Library/Keychains folder to your MacOS device. I restarted my MacBook Pro, at this point, and for the first time in a couple of weeks, was able to login to all services. Problem solved!

Thank you so much! Spent 20 mins searching how to solve this to buy an app.

Yh same. I think the problem is when you first setup the mac, it shunts the first apple id entered during setup to everything (icloud, music and appstore)


Signing out of both music and appstore (account > sign out for music, store > sign out for app store), then manually signing back into each with our choosen apple id's worked a treat for me.


Thanks guys

Sign out your icloud account, then re-login
For me, it was an issue of having satellite internet, which comes with a rather high latency.

I ruled everything out first - I reset my computer, logged in and out of my apple ID in the System preferences, and finally, after nothing else worked, I tried switching to my phone hotspot for Wifi.

That seemed to do the trick, and it authenticated no problem.
Try hotspotting off your phone to authenticate in the app store and/or Music, worked for me, then I switched back to Wifi to perform updates.

I had this problem this evening, and the answer (in my case) was: you can't do anything, if your OS is too out-of-date.

My friend had a Macbook with Mac OS 9.5. She could log into iCloud.com with her Apple ID and password, but the App Store on her Macbook refused to accept the password.

The solution would be to upgrade to the latest OS... but her Mac said there were no available updates to her OS, even though Catalina was shown in the App Store... but, of course, we couldn't download it, as it wouldn't accept her password.

Long story short, I had to download Catalina on my Macbook, create a bootable USB stick with Catalina on it, wipe her hard disc, and then App Store would finally accept her password.

This is... really... really... bad.

Anyone who uses that infamous phrase "It just works, with Apple" really isn't right....

Hi. I found the solution:

  1. Go to App store and log in with your credentials.
  2. Then App store will say the user is not found and i'll ask you to write your password again. DON'T DO ANYTHING.
  3. In your iphone, ipad or other mac you will receive a notification saying you're trying to log in and it will give you a 6 digits code.
  4. In app store write again your password but at the end of the password add the 6 digits that you received in your iphone, ipad or mac. (ALL TOGETHER! Without a blank space between the password and the 6 digits code)
  5. Then press the button to log in, and it'll work :D

(It is because of the legacy OS X there is no separate text box for the verification code.)

Found answer. You have to add at the end of your password the 6 digits code you'll receive in another apple device.

Here it is correctly explained -> https://developer.apple.com/forums/thread/117451?answerId=716214022#716214022

Same issue here; tried to reset a new password (the old one had no special character) but didn't do the thing. Tried many different things (restarting, deleting certificates, caches, and so on), still nothing. It really does NOTHING. No warning, no error message. It just won't connect. Tried also to update manually some apps, still nothing. Very annoying.

Can't login to App Store under Catalina
 
 
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