Hello
We have number of apps running fine on various iOS versions. In past few days we are receiving complaints from our customers that they are unable to restore In-App purchases in iOS 9.
Please comment if anyone else is facing the similar issue for their apps? Is there any known bug regarding the restoring of In-App purchases in iOS 9?
Thanks!
I am facing the exact same issue, it would be helpful if some one can post any resolution to this. I am not able to replicate the issue on my device but some users are facing the same problem
hi, we are experiencing similar problems with our app. We went live 2 1/2 weeks ago and the in app purchases are not working. We paid a developer to build our app, we ourselves have no idea about coding etc. what we are finding, the in app purchases are being deemed as successful, but then the user is not receiving the upgrades. We have four devices, iPad 4, ipad Air and 2 iPhone 6's all with iOS 9.1, we have family sharing on all devices, we have ourselves tried to purchases the upgrades using our own devices. Initially none of the devices received the upgrades, however restoring the purchases (several attempts) finally worked on the iPad 4, so we have the full upgrade on that device, however we cannot get it on any of our other devices. It's telling us the purchase has already been made and will be restored for free, but it's not restoring on the other three devices.... which again have family sharing... This is very frustrating as we are getting complaints from angry users and rightly so, they are not receiving what they paid for! Apparently the in app purchases were working in Sandbox, but when the app went live its not working! I don't know if it's a source code issue or an ios9.1 issue, we have been trying to submit to Apple a TSI without much success and we are still waiting to hear from our developer. Any advice would be greatly appreciated!
The issue which you've described is one that would best be investigated first by the developer of the code. In reading the problem description, there sonds like there are multiple issues. I can assist with one on one support if you would submit for a Developer Technical Support incident - <https://developer.apple.com/support/technical/>
rich kubota - rkubota@apple.com
developer technical support CoreOS/Hardware/MFI
Hi rbixby,
We are facing same issue with our Mac app IAP works fine in sandbox environment but not on production specific to 10.11.
Our payments are not reconginzed by app only on 10.11.
One more interesting thing is, on 10.11 Apple introduced Mac app store password settings Password "require always" and "require after 15 min".
Our In app purchases are working fine when users change password setting to "require after 15 min" but default setting is "require always" . Any thoughts.
Thanks in advance.
Hi Rich,
We are facing same issue with our Mac app IAP works fine in sandbox environment but not on production specific to 10.11.
Our payments are not reconginzed by app only on 10.11.
One more interesting thing is, on 10.11 Apple introduced Mac app store password settings Password "require always" and "require after 15 min".
Our In app purchases are working fine when users change password setting to "require after 15 min" but default setting is "require always" . Any thoughts.
Thanks in advance.