App Store submission failed after site redesign.

Question

Created Jun ’20

Replies 4

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After the site update, I can no longer submit iOS app for review. Always show this error.

An unexpected error was encountered when submitting for review. If the issue persists please contact us

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Answer 1

scriba OP

Jun ’20

same problem here (on iOS app, it did not gave problems on Maccatalyst apps)
I just contacted appstoreconnect.com, they wasn't aware of this problem and do not provide a solution for it
try to contact them too

I found also a post on stack overflow, with a possible solution, but it didn't worked for me:
https://stackoverflow.com/questions/62442805/ios-app-submit-review-to-app-store-failed/62462336#62462336

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Answer 2

lmDeveloper1 OP

Jun ’20

ive gotten this too, it said an error has occurred and after i hit refresh, it was In Review. So i think its fine, just a bug on the web side. I called support and they said everything looked fine. I Do have a contact with them there i will link this forum post and the stackoverflow post so they can dig deeper into it.

1

Answer 3

scriba OP

Jun ’20

Today I tried again the Appstore connect error message was improved:

the error show was still there, but additional informations were available
my "new in this release" notes wasn't there anymore and it was necessary to add them manually again for each language
finally I arrived to release my apps

what did caused my release notes disappear? I discovered this is an error with the Fastlane tool I'm using for deploys of binaries and metadata, it seems that with metadata it is not working anymore (since the App Store connect redesign) and my notes for the latest version wasn't there

with the correct error message I solved the problem

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Answer 4

VirtualBladeX OP

Jan ’22

I hit this issue 2 days ago and was lucky today.

It is recommended to check the browser console on the submit button click to see the server response to see if you can get a more descriptive error. I got a generic error hence it didn't help.

Things to try out, as recommended by Apple support.

Try Safari this time if you were trying from other browsers.
In Safari, App Store Connect > Make sure to remove the old build > click save > refresh page > Select the latest build > click add to review.
If that didn't work retry step 2 from a different manager account this time.
If you are still facing an issue take a full-screen video record of this and give it to them at https://feedbackassistant.apple.com/ They will respond in their business days.

As I tried today (29 Jan 2022) the app store connect website looked different than how it looked one week ago. and today I was able to submit it successfully from the Safari browser. I'm guessing Apple did some upgrades and servers were not fully ready when I tried (multiple times) past 24 hours

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