App Rejected Unable to Login into account for review

Same issue here. I have the app for over 10 years, and never encountered the problem of this sort. Has anyone found the solution?

Same issue here Nothing changed at all with regards to apple log in It works on all devices And we get the rejection because apple log in would not work on ipad 5th generation with ios 17.6 (it works on all devices)

Any solution for app rejection due to login failure on ipad air generation5 iOS 17.6.1?

We are able to login with demo credentials but reviewer is rejecting the app saying unable to login. Submitted another version with new demo credentials but still the rejected with same issue. Its 5 year old app never faced such issues.

The same issue here works with every simulator run on iOS 17.5 and can not find 17.6.1 simulator runtime.

Bug description: after tapping on login the app kept loading indefinitely.

Review device details:

• Device type: iPad Air (5th generation)

• OS version: iOS 17.6.1

Same issue here. We use ASWebAuthenticationSession to login.

From what I see in the error the App displays on screen. It looks like a web credentials issue when they test it. On my side, I checked again and again, every thing is fine. I can log in successfully. With previous App Store App, with the same binary in TestFlight.

The entitlements are correct in the App, the server are up and running, with correct app-apple-app-site-association files

Review device details:

• Device type: iPad Air (5th generation)
• OS version: iOS 17.6.1

Same issue with our apps, where Apple reviews failed on iPad Air with iOS 17.6.1 since end of summer after severals years without any issue.

Not able to reproduce the fail at office... We are blocked and really don't know how to move on.

Is someone succesfully answered to the issue ?

Was anyone able to figure out any solution to this? I am stuck with an important release because of this issue

I am facing the exact issue. I keep getting rejected because of the app timeout.

Bug description: an error message was still displayed when attempting to login

Review device details:

• Device type: iPad Air (5th generation)

• OS version: iPadOS 18.0.1

Same issue over here: app getting rejected because of the a timeout during login.

It's an app built with Ionic framework and I didn't have any problems with the Android version review. Also, the iOS version delivered through TestFlight are working fine.

Review device details:

• Device type: iPad Air 11-inch (M2)
• OS version: iPadOS 18.1.1

My app has also been rejected for a similar reason:

The issue description states:

Issue Description

The app exhibited one or more bugs that would negatively impact App Store users.


Bug description: When attempting to Sign-in with Apple, your app loaded indefinitely.


Review device details:


- Device type: iPad Air (5th generation)

- OS version: iPadOS 18.1.1

I have tested the app using a freshly installed iPad simulator and found no issues with logging in. None of my testers have come across this problem so far. I am unsure how to proceed—it feels like something could be wrong with Apple's iPad testing devices or their network.

One thing that bothers me is that we do not control the Apple Sign-in process—it’s entirely managed by Apple’s UI and backend systems.

Hi everyone,

I encountered a similar issue and wanted to share my solution in case it helps anyone.

The problem was caused by Autofill behavior. When a user (or in my case, the Apple review team) used autofill to enter email/password fields, the UI would display the values correctly, but my controllers weren’t updating.

Since I’m using Flutter, I resolved this by wrapping my TextFormField widgets inside an AutofillGroup and adding autofillHints to the respective fields for email and password. This ensured that the values were properly registered, and it solved my issue.

Hope this helps!

same problem here