[Apple Watch] Unable to Check for Update - Not connected to the internet error

Hi. I am pairing my Apple Watch Series 5 to my iPhone running ios 14. The pairing is successful but unable to proceed with the set up because an update is needed to be downloaded first. I updated the os for watch but I keep on getting “Unable to Check for Update - Checking for a software update failed because you are not connected to the internet”. I am definitely connected to the internet.

Watch was reset to factory defaults and I am now pairing it as a new device but it fails due to the issue mentioned above.
Answered by heisenbert in 633607022
Hard resetting iPhone fixed this issue.

Steps are:
  1. Press Volume Up and let go.

  2. Press Volume Down and let go.

  3. Press and hold the side button.

Note: This does not wipe any data from your phone

Log out apple account on your iphone

  • Turn off phone -

Hard reset watch - Turn off watch - Turn on both device and pair it should do the update

Alright, so I just bought a refurbished Apple Watch Series 3 with LTE and ran into the same issue when trying to pair it with my iPhone 13 Pro Max on iOS 15. Kept getting stuck in the loop of unable to update because you are not connected to the internet. I tried everyone's steps but hadn't had much luck. After a few hours and going out to eat to clear my mind, I decided to try a combination of everyone's suggestions and finally was able to get it to work on the first try! Here were my steps which literally was a combination of everyone's help:

I know the process is a little lengthy with multiple restarts and such, but I did this after hours of almost going insane and it finally worked, so hopefully it helps you too!

  1. Hard Reset Apple Watch with the combination to erase all content and settings. This was turning off the watch by holding down the button under the crown. once off turn the apple watch back on and as soon as you see the apple logo, press and hold down the same button again (under the crown) for a good 15 to 30 seconds until you see the option to erase all content and settings. Do that and wait for the apple watch to turn back on.
  2. Once back on just turn off your apple watch for good measure. This is just a regular shut down by holding down the button and sliding screen to power off.
  3. Sign out of iCloud on iPhone
  4. Hard Reset the phone by pressing on the volume up and let go, then quickly pressing volume down let go and then press the side lock button and hold down until the iPhone restarts.
  5. Delete apple watch app on your phone
  6. Hard reset iPhone again (with the combination of buttons)
  7. Once the phone is back on, change your iPhone region (Settings ->General->Language and Region) to something else. I did Canada since I live in the US.
  8. Hard Reset phone one last time
  9. When phone is back on, turn on battery saver mode
  10. Turn on apple watch
  11. Download apple watch app back onto iPhone and start the pairing process.
  12. In the pairing process make sure you also change the apple watch region to whatever you set your iPhone region to and also do the pairing process manually using the pairing code.

If you have the same luck, I did it should work, and the update should be on its way. Again, I know this process is lengthy and it requires multiple restarts and a combination of everyone's efforts, but this is what worked for me after hours of trying everything everyone suggested. If you get to a point that your about to throw in the towel, maybe try my lengthy solution and hopefully it helps you as well.

I think the activation lock or watch lock causes this issue.

Following steps worked for me:

  • Reset apple watch with erase all content
  • Pair watch with a different phone it will ask to remove the activation lock and it will require your appleid and credentials
  • After the sign-in just cancel the pair process
  • Pair with your original phone

Optionally u can try the icloud.com/find and from the all device menu just remove your watch I havent tried but if my theory is ok it should help also.

regards, Rob

I FOUND THE EASY FIX!!!

want to start off by saying - I tried about 30 different suggestions on here and nothing worked. Was about to call it quits.. then I figured this out. SUPER EASY!

Step 1: -go to settings on your phone

Step 2: -click the top box with your name to pull up your apple ID settings (Right below the search bar)

Step 3: -scroll down to where it has the devices signed into your apple ID

Step 4: -your watch will be listed here, click on the watch and select "remove from account"

AFTER I DID THIS, I DID THE NORMAL APPLE WATCH SETUP AND IT UPDATED WITH ABSOLUTELY NO ISSUES...

HOPE THIS HELPS YALL!

If you have changed your LCD screen and it is not able to update because of this warning "checking for a software update failed because you are not connected to the internet ios " .

You can try all you want but the only chance is to remove the NFC FROM THE ORIGINAL SCREEN and put it on the screen that was replaced.

After that, just install it without any problem.

Im so mad rn. The only thing I had to do the whole time is Charge Both my Watch and my Phone

Had the same problem.Worked half a day trying to down load the software.I finally decided to try it one more time this morning.I did a hard reset on my iPhone 12 then reset the watch.I had read where a lady used a different country and language to get hers to work.I used English as the language and Portugal as the country.As soon as I placed the phone over the watch to pair it started downloading the iOS update.It about an hour to update but the watch is working just fine.

  • Series 4 with iPhone 12 Pro
  • Upgrading from watchOS 6.3 to 8.5.1 (from Series 1 watch)
  • Series 4 is factory reset with no data
  • USA

Tried mostly everything listed here including Beem’s tutorial - nothing.

What did end up working? Changed region to Canada on Watch (from Bring iPhone near Watch screen & click the i icon) & then begin pairing from Watch app. Update download immediately started with no error.

Must be a conditional bug if iOS version or watchOS versions don’t match And region Does match, error message displays saying cannot connect update.

Choosing alternate region bypasses condition, something like that.

Also make sure, for safety, that both your Watch & iPhone are charging and/or charged beyond 50% before downloading begins.

Hope this saves somebody hours or days of utter frustration.

Like most people here, it took me awhile to finally get this working. I tried several of the combinations mentioned repeatedly. I was trying to pair a series 4 watch with 11 iPhone pro. These are the steps that finally worked for me:

  • reset Watch to factory settings
  • uninstalled Watch app on iPhone
  • updated my iPhone
  • turned iPhone off/on
  • reinstalled Watch app
  • turned off cellular on Iphone
  • proceeded with pairing like normal
  • both my IPhone and my watch were hooked up to chargers when I attempted to pair them

Not sure if all of that was necessary but it was the winning combination. Hope it helps.

I also hit this issue trying to set up a service replacement from Apple. I spent hours trying all these suggestions on my main iPhone 11 without success. I even set up an old iPhone 8 from scratch (as a new phone, but still linked to my iCloud account) and that still failed in the same way.

The solution for me was to set the watch up using my wife’s iPhone and iCloud account first - the update went through first time. I then removed it from her account and was then able to set it up successfully on my phone and iCloud account, as it didn’t need to do the update, so didn’t hit this error.

So, for me at least, it seems to be some sort of issue with my iCloud account (or some data synced to it), possibly related to the way the Genius removed my old watch from my account when I took it in for servicing.

Omg so crazy I struggled with this for a couple days. It was pretty frustrating to say the least but, have patience because there is hope! So I know everyone’s circumstance seems to be different but this is what worked for me:

  1. Put the watch on and restarted it, once it turned on I didn’t even touch it.
  2. Then, I went over to my iPhone and uninstalled the dumbass watch app.
  3. I then went to my settings and put my phone into low battery mode.
  4. Then I powered off my iPhone normally, waited 15 seconds and powered it back on.
  5. Once my iPhone turned back on I didn’t unlock it, I immediately did a soft reset; pressed the volume up button once let go and pressed the volume down button once and then let go, then I pressed and HELD the side button until I saw the apple logo appear. (The button combination I did fairly rapid just to ensure the integrity of the sequence).
  6. After the apple logo finally disappeared, I unlocked my phone and brought it over to my Apple Watch that was on my wrist, so I essentially just rested the phone on the back of my hand so that it was side-by-side to the watch. NOTE: I did NOT re-install the Apple Watch app!! like I said, all I did was bring it next to watch.
  7. Watch and iPhone recognized one another and a message popped up on iPhone asking if I wanted to restore watch with this iPhone and of course I followed the prompts and voilà!! I don’t quite understand exactly why this particular method worked comparatively speaking to all the millions of other ones I tried but it did!

So hopefully this works for someone! Thanks for letting me share, cheers!

I finally fixed the issue for my Apple Watch series 2 that I just got used. I connected to a 2.4ghz network instead of a 5ghz network (don’t know if this was needed). I then charged both my Apple Watch and iPhone to 100% at the same time, and then KEPT them on the charger while trying to update. Then it just went through the update as normal.

I was attempting to add two series 6 watches (one for a family member) to an iPhone 11 and while removing the watch app resolved this issue for the first watch, I couldn’t recreate this solution to add the second without unpairing the original watch. Below are listed the steps which finally resolved this issue for me:

  1. Make sure both devices are fully charged and connected to power
  2. Reset iPhone (for iPhones without home button - volume up, volume down, side button)
  3. Hard reset watch (press crown until option to reset appears)
  4. Turn on Airplane Mode for iPhone
  5. Ensure WiFi (2.4 GHz) and Bluetooth are on
  6. Manually pair watch

This should resolve cases where Apple Watch requires an update prior to being paired. Hope this helps!

Easy fix after wasting a ton of time. RESET your network setting. You will need to enter in your Wi-Fi password after your network settings are rest.

Reset your Network Settings. If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings

I figured out the problem. The problem is that the Apple Watch you are trying to pair again already exists in your iCloud device list. To fix this go to (on your iPhone) Setting -> click on your name and then there is a list of devices ever associated with you Apple ID on your account. Remove the Apple Watch you are trying to pair again. Bam! Update will work. It may say you have to update your phone. Follow the link even if your phone doesn’t need an update then go back to the watch app and boom it will start updating.

I hope this will help someone.. after struggling few days with different settings, this is what worked for me with an Apple Watch Series 4:

  • Reset the watch
  • Language: Portuguese
  • Country: Afghanistan
  • Connect on your iPhone to a 2G wifi (not 5G)
  • Start the pairing

I Upadated my phone first then afterwards the update for my apple watch worked

My daughter upgraded and gave me her old watch. It would pair but not update. I tried all of the solutions here. Almost Nothing worked. After doing a bit of googling, and trying combinations of these suggestions, in the end, only one small thing did the trick. I saw many people saying to change the language/region. I tried on the watch, the watch and phone both. That didn't work. I tried it on my phone only, didn't work. After seeing a few suggestions on Google that said to change region only on the phone (which I tried already), I tried again. It took trying several different locations. But once I chose UK, it worked!! I'm in USA and tried Antarctica, Portugal, Canada, Vietnam. None worked, I hit UK and that did the trick. SMH. Now I'm waiting on a 2 hour update!!

Jerm3085 below with the life-saving tip: turned my phone onto low battery mode. Bam, connected. Amazing.

Connect your phone to 2.4 GHz Wi-Fi and it should work "If you have Apple Watch Series 6, you can connect to 2.4 GHz or 5 GHz Wi-Fi networks. Apple Watch Series 5 and earlier, and Apple Watch SE, can connect only to 2.4 GHz Wi-Fi networks"

Apple Watch 3 with Iphone 7 plus..the suggestion of changing the language, as crazy as that sounds worked. I used Spanish and US for country. Spent a few days trying to get this to work, but success.

Tried low power mode, factory reset, reset network settings..no success till changing the language.

I experienced the same issue and went through all the steps here many times. I am not sure if the changes I made solved the problem or not, but what finally worked was doing BOTH lower power mode AND a different language (I used Spanish). I tried both of these by themself initially and they did not help, but together it finally got me passed the stupid checking for update screen.

Make sure your Apple watch is charging and you should be able to do the update. I had the same problem for a while and I finally solved it. The problem was for a family member so I created an Apple ID to hopefully help others out.

making sure my phone and watch were on the charger and changing location to Antartica were the only things that worked for me.

I struggled with this for 4 days but nothing helps(( aw3 and iphone 11. Are there still such people, or did some of the methods help you and should I try further?

[Apple Watch] Unable to Check for Update - Not connected to the internet error
 
 
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