iPhone 13 pro Apple CarPlay crashing as soon as music plays (Apple Music)

I have this exact same problem with my 2020 Mercedes. I contacted Apple support to fix the problem and was connected to a senior advisor named Kiara who was extremely rude and no help whatsoever. She told me to contact Mercedes to update my car firmware when it is clearly a problem with the iPhone since every other device works perfectly fine. Very disappointed with the support received from Apple considering I just bought the iPhone 13 pro max.

Hello everyone! I think I may have found a solution, go to EQ in your settings, and just toggle it on and off and then leave it OFF (I switched from off to Late Night then back to off). After this my music began to work again, I hope it works for the rest of you!

Confirming what others have discovered:

It appears that the EQ settings provide some type of data to CarPlay when it attempts to utilize audio, but it crashes if it can’t find that data or it’s potentially corrupted.

Even if you don’t have the music app installed, like I did because my go-to is Spotify, it’s still providing some type of data that CarPlay needs. I reinstalled Music, went to EQ in Settings > Music and activated the EQ. Plugged in, crashed, unplugged, disabled EQ, plugged in, and now it’s functional with no issues.

Whatever data CarPlay needs exists within this setting, and it should function as a workaround until Apple fixes the bug.

Hope this helps!

The carplay crashes with spotify too, it crashes with apple music, google maps, apple maps, basically it crashes with just about anything. it was hit and miss with the iphone 11 where it would crash after receiving a cellular call, not an internet based call. Now with the new iphone 13 it crashes all the time. Spend a fortune on a Mercedes, spend a fortune on a new iphone and its basically unusable. Any useful support from apple....NOPE. Any useful support from mercedes.....NOPE

I have a 2020 Cadillac and mine was crashing as well until I changed my music EQ to off. They need to fix this.

Having same exact issue. I just upgraded to iPhone 13 pro from my iPhone 11 Pro. If I connect my iPhone 11 Pro back, it works just fine. If I connect my iPhone 13 pro, everything works but Apple Music crashes it. Both devices are running latest iOS version 15

Happening on my 2018 Audi Q7 and 2021 Chevy Suburban as well with a the iPhone 13 Pro Max 512gb. Turned off EQ, restarted phone and still causing immediate shut down upon attempting to play any music. Still am unable to listen to any music while driving.

Same issue here turned off equalizer than I went into car settings and removed my phone from Bluetooth and from carplay. Removed the car from my phones Bluetooth. Shut the car down and powered my iPhone down. Turned everything back on and the in I sync the Bluetooth and plugged in the CarPlay. It reset and worked.

IT works, thank you so much for the solution!! THANK YOU!!

I am having the same issue. iPhone 13 pro max on a Honda Civic 2017. The CarPlay shows up when I plug it in but as soon as I touch a button it crashes. I tried everything from unpairing all my devices on the car and phone, tried a different cable..reset my phone.

I had the same issue with my 2020 Ranger. Today after work I decided to go to CarPlay in settings, I clicked the sync 3 option and then clicked “forget this car”. For some reason this worked for me. Give it a try.

Hello! I did this. Went to Setting> Music App> Equalizer >> change it for other not Late night and got fix. Even Spotify is working. Hope that work for others.

Spotify & Apple Music finally working!

iPhone 13 Pro Max iOS 15

• Same issue with an Audi
• Deleted the myAudi app - spotify and apple music work fine now via apple carplay
• Did the EQ thing too

Hope that helps!

I’m on the iPhone 13 Pro 128GB model and CarPlay will not even work for me at all. The day I got my iPhone 13 Pro (9/25) it worked just fine but last night when I went to plug it in to the car, it wouldn’t work. I spent about a good hour trying to figure out why it wasn’t working. I even did everything possible to get it to work and no luck. Hopefully they can get this fixed.

Can someone let me know if they figured out a fix for on a Lexus? My EQ is automatically off and it still won’t work.

thanks!