Not receiving any App store server notification

Question

Created Feb ’22

Replies 3

Boosts 0

Views 3.7k

Participants 3

We're having problems with the Sandbox Server URL for the App Store Server Notifications. Unfortunately, we're not getting any callbacks from Apple Server while making in app purchase.

We examined the URL endpoint and verified that it complies with Apple's guidelines, as well as appropriately configuring it. Ref. https://help.apple.com/app-store-connect/#/dev0067a330b

Answered by App Store Commerce Engineer in 703801022

Please review the types of notifications supported with v1 or v2. Server Notifications are only sent for events where its applicable to receive a notification to your server. For example when a customer purchases a non-consumables IAP's, there is no notification sent as there is no action to take server side as the purchase must occur in-app or be redeemed in-app, where there will be a successful (unfinished) transaction in the customers queue. BUT if there is a refund of that purchase, that does occur outside of your app and may require server side action, thus a REFUND notification type is sent. https://developer.apple.com/documentation/appstoreservernotifications

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Feb ’22

To better assist you we would need to know which app this is in relation to, and any other information you having like when the refunds were initiated, etc. Please file a ticket with Developer Technical Support or file a ticket on http://feedbackassistant.apple.com, and then post the FB number here.

0

Answer 2

App Store Commerce Engineer OP

Apple

Feb ’22

Accepted Answer

Please review the types of notifications supported with v1 or v2. Server Notifications are only sent for events where its applicable to receive a notification to your server. For example when a customer purchases a non-consumables IAP's, there is no notification sent as there is no action to take server side as the purchase must occur in-app or be redeemed in-app, where there will be a successful (unfinished) transaction in the customers queue. BUT if there is a refund of that purchase, that does occur outside of your app and may require server side action, thus a REFUND notification type is sent. https://developer.apple.com/documentation/appstoreservernotifications

0

Answer 3

Ritik_Raj OP

Feb ’22

Can we only receive app store server notifications for a refund on the production Server URL or we can receive them on the sandbox server URL as well. Can you please confirm it because we haven't found any proper documentation for this?

1