Approved In-app purchase not showing up even after "cleared for sale" for 2 days

Question

Created Jun ’22

Replies 3

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Hi there

We have added a new auto-renewable subscription for our app, which had been reviewed and released about a week ago. The new subscription item's status changed approved, but the status remain "Developer removed" at that moment. We checked "cleared for sale" after the next day that app had been released. And from then on, until now(2 days later), we can not fetch this new subscription item from Apple API, neither can see the new in-app purchase item from AppStore product page.

We had tried to contact Apple tech support, it is slow, still waiting. I am coming here try for lucky

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Jun ’22

if you provide your app ID we can see what the hold up is, ideally submit a feedback ticket and we can review. FeedbackAssistant.Apple.com

0

Answer 2

Derek Ray OP

Jun ’22

Thanks for anyone who may see this thread, the issue has been solved, by Apple. The official answer to me is that there is very rare exception occurred in my case. Hence we can not fetch the new subscription item. After direct phone contact with technician, 20 mins more or less they must have done something, and now everything is ok

1

Answer 3

Derek Ray OP

Jun ’22

Case closed

0