13 pro max display issue (green screen)

App & System Services Hardware iPhone

Imtiaz_sakin OP

Created Jun ’22

Replies 18

Boosts 0

Views 13k

Participants 24

My new 13 pro max was working just fine but suddenly it’s display turn all green to death! It was on ios version 15.5

1. I did restart the phone and all yet no help! Phone's touch and others are working just fine but unfortunately the screen is still all green, I found out many others are facing the same problem on ios 15.5 only in 13 pro max! I still have the international warranty left for 2023! The phone is USA variant. Please help me up I took a good care of my phone always yet I'm suffering from this problem! linkText

Boost

ankukreja OP

Dec ’23

I have had the same problem for the last 15 days with my iPhone 13 pro, I updated to iOS 17 and the screen turned blank with green and yellow horizontal lines.

I approached the authorized service centre and they offered me a screen replacement at 27,500 Indian Rupees, Then I approached Apple support and they were rude enough to waste five days to come up with a solution they said they were happy to inform me that the screen needs to be replaced and it cannot be covered.

My logical argument to Apple was: 1] There is no physical damage. 2] Apple instructs us to keep our handsets updated to avoid vulnerability and the damage that occurred after the update. 3] There was no disclaimer mentioning that the update could damage the screen, which could have warned us against the update.

As a responsible company, Apple should replace the screens free of cost for all and withdraw the update. All should unanimously plan legal action Dr Kukreja

Ashmashu OP

Dec ’23

I have a solution for this, have tested on 2 handsets and have succesfully corrected the issue. The issue seems to have something related to the power supply to LCD and is contradicting with apples new ios versions (16 and above) on a specific time of usage. Display can be revived without any hardware jumpering as has been mentioned by several techies. I found the solution after trying several methods to bring the display back from green.

EvgenyAn OP

Mar ’24

Have the same issue how to solve it?