Iphone device turned off after trying "Expo Go" app

Hello Apple

I'm a software developer. My team and I, are using Expo framework to build cross-plateform mobile apps (Link to Expo website: https://expo.dev/).

In brief words, Expo let us develop apps, and publish them in Android and iOS in an easy way, It provides a free app called "Expo Go". available in App Store.

Any iOS user can simply download this app, and run the developed app inside it, by scanning a QR code.

Recently, we've made a demo and our manager, tried to execute the app for the first time, using his Iphone device.

He succeeded to run the app, for about 30 minutes. After that, he got a call, and his phone turned off suddenly!, and its not working anymore, even with recharge.

Now, he thinks its due to our developed app or the Expo Go app! Would you please help us to investigate this trouble? We typically looking for a log history to check what happened exactly right before this incident.

We can provide you with some coordinates about the device, or anything else needed.

Note: We run the app on Ipad and android devices and didn't experienced any issue like this one.

We would, also, know what do you think about Expo and Expo Go app, is there any complaints around it from iOS users. Thank you so much

Kind regards

You should contact Expo directly. I doubt you get any comment from Apple on a specific app…

You could also post a feedback on their app in the Appstore. That will hopefully make them react.

Hello! After months of waiting for device diagnostic results. It seems the problem was 100% caused by the device, it was a burnt electrical circuit inside the motherboard. There is no links between the problem and the Expo platform.

Thanks!

Iphone device turned off after trying "Expo Go" app
 
 
Q