How to assure that Apple has sent us payment for the previous month?

Question

Created Sep ’22

Replies 6

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Hello, we're a newly registered company in App Store Developer program. We've successfully performed all the registration steps in May, 2022: we've accepted Free Apps and Paid Apps agreements, filled tax forms, and specified banking account details. All the provided data about our company were approved by Apple.

We have not yet received any payment from Apple. (We expect payments for sales in June and July, 2022.) We believe that banking account details are correct, because we receive payments from other sources using the same banking account details.

Is there any way to check in App Store Connect that Apple has sent us the payments for the previous months? Did anybody else face the same payment issue? How did you manage to solve it?

P.S. We've sent several requests to Apple Developer Reports and Payments support during last month, but we've not yet received any answer. Only automatic e-mails like these "Thank you for contacting Apple Media Services Finance Support. Your request has been received and allocated. You will be notified via email of the progress of your request" or "We’ve received your support request and will get back to you in one to two business days".

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Answer 1

endecotp OP

Sep ’22

Is there any way to check in App Store Connect that Apple has sent us the payments for the previous months?

I would expect to see "Paid" at the top right of the Payments and Financial Reports app store connect screen for those months only if the payment has actually been sent. For example, for July I see:

September 1, 2022
Transaction ID: 1234567890   Paid

I would expect it to say "carried forward" or something if the payment was not sent.

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Answer 2

Zlata__B OP

Sep ’22

endecotp Thanks a lot for your answer!

I see the following at the top right of the Payments and Financial Reports app store connect screen:

Balance
Carried Forward

The text is the same for June, July, August, and September.

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Answer 3

endecotp OP

Sep ’22

Carried Forward

They haven't paid you (but they haven't forgotten about the money).

Is the amount due very small? There used to be a lower limit for payments; I don't know if that is still the case or what the amount is.

On that same screen in App Store Connect, I see details of my bank account (name of bank and last few digits of account number) near the top left. Do you see that?

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Answer 4

Zlata__B OP

Sep ’22

Is the amount due very small? There used to be a lower limit for payments; I don't know if that is still the case or what the amount is.

I believe that we exceeded minimum payment threshold. Total Estimated Proceeds is more than 1000 USD for now.

On that same screen in App Store Connect, I see details of my bank account (name of bank and last few digits of account number) near the top left. Do you see that?

No, I don't. At the top left of this screen there are:

Our company name
"Vendor #" text and eight-digit identifier
"Total Estimated Proceeds" text and money amount.

As for details of our bank account, I see them only on the other screen named "Agreements, Tax, and Banking". Then Banking tab. There are bank name, last 4 digits of account no., status is "Clear", and "In Use" check mark.

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Answer 5

endecotp OP

Sep ’22

You need to talk to support.

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Answer 6

Zlata__B OP

Sep ’22

You need to talk to support.

Yes, I agree. The only problem is that they don't answer. (We've tried several times during August and September. Just automatic e-mails that they received our request.) Anyway thank you for your explanations. They are really helpful.

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