Hi all,
This is our first app on the App Store. Our team submitted our first app (v1.0) to app store and it was accepted on Feb 3. The App Store Connect email listed out our app name as well as product ids of two subscriptions as approved.
We released the app to users and noticed that none of the subscriptions were loading. On checking app store connect - the subscription group was showing up as "Waiting for review" with the following message at top: "A subscription has been returned and is highlighted in the table below."
Since this was a poor experience for our initial users, we removed v1.0 from sale as a lot of our functionality is unlocked when a user purchases a subscription.
To ensure this wasn't an oversight on our end we created and submitted a new build v1.1 on Sat, Feb 4. This new version was also reviewed and approved. However we still see that all the subscription items and localization rows are "Waiting For Review" with the same message at the top: "A subscription has been returned and is highlighted in the table below."
At the moment, we are unsure about what the current status is and what the right next course of action should be. We tried releasing the app (both v1.0 and v1.1) and testing the app flows. Both versions fail to load any subscription info using StoreKit2 APIs. We don't see any subscriptions on the App Store product description page either. The email contents and the App Store Connect dashboard contents were saying different things. Additionally within the subscription group page - the message at the top suggests it was returned while the table below suggests everything is in review.
We'd love to get any guidance on this if someone has gone through a similar experience. We also created a ticket on Feedback Assistant: FB11982346
Thanks in advance!