External Link Account Entitlement (The provided bundle id is not valid or associated with your account.)

Hello,

We currently have a Reader app in review that has been rejected because of linking to an external source. We've followed all the protocols to ensure we use the UIs and flows described in https://developer.apple.com/support/reader-apps/.

We originally tried to request the External Link Account Entitlement via the form found on the same page, but received an error that stated "The provided bundle id is not valid or associated with your account."

We assumed this was because Apple required you to submit the App for review BEFORE you were able to apply for External Link Account Entitlement. So after our app was submitted for review we once again tried to apply for External Link Account Entitlement and received the exact same error.

We've checked the bundle id a thousand times. It's never changed and there doesn't seem to be any other issues with the application itself. So why are we still getting the "The provided bundle id is not valid or associated with your account" error? We can't move forward until this is resolved and so far I dont see any way to resolve it. Does the bundle ID need to be changed? Is there someone we can contact?

Accepted Reply

Turns out External Link Account Exemption can only be submitted by the account owner and if that owner is not associated with the application (added to it) then you can't submit for exemption. As soon as our team added him to the app and then had him be the one to submit we were able to successfully post the form info.

This means even admins on the application cannot submit External Link Account Exemption. Hopefully this helps someone!

Replies

Turns out External Link Account Exemption can only be submitted by the account owner and if that owner is not associated with the application (added to it) then you can't submit for exemption. As soon as our team added him to the app and then had him be the one to submit we were able to successfully post the form info.

This means even admins on the application cannot submit External Link Account Exemption. Hopefully this helps someone!