Problem uploading screenshots to App Store Connect

Dear Apple Support,

I am writing to seek assistance with a problem I am experiencing while uploading screenshots for my app on the App Store. Whenever I try to upload a screenshot, I receive the error message "Something went wrong. Delete the assets and try again."

I have tried multiple times to upload the screenshots, but the same error message keeps appearing. I have also attempted to delete the assets and re-upload them, but the problem persists.

As screenshots are an essential part of promoting my app, I would appreciate it if you could provide me with a solution to this problem. I would be grateful if you could guide me on how to resolve this issue or offer any alternative solutions to enable me to upload the screenshots successfully.

Thank you for your time and assistance.

Sincerely,

Ilies ould menouer

There are several posts in the forum on the same issue: https://developer.apple.com/forums/thread/727896

You should contact Apple support directly (Contact us at link the bottom of this page). That could be a server side problem.

You should also file a bug report.

Hello, we believe we have resolved this issue. If you encounter issues with screenshots, you may need to delete and re-upload them.

Problem uploading screenshots to App Store Connect
 
 
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