Subscription user renew success but backend server received event renew fail

I have been experiencing with my app's subscription renewal process. When a user successfully renews their subscription, the App Store sends an event to my backend server. However, in some cases, the backend server is receiving an event that says the renewal failed, even though the user's subscription was successfully renewed. I have been working on this bug for several days and I have not been able to find a solution. I would appreciate any help that you can provide.

Up vote post of caovi1325 Down vote post of caovi1325
598 views
Posted by
caovi1325
Reply
Add a Comment

Accepted Reply

I received the event name DID_FAIL_TO_RENEW. However, when I decoded the transaction from the notification, the transaction renewal was successful, with the expiresDate extension.

Posted by
caovi1325
Up vote reply of caovi1325 Down vote reply of caovi1325
Post marked as solved
Add a Comment

Replies

In these cases do you also receive a notification for renewal success for that user?

Posted by
App Store Commerce Engineer
Up vote reply of App Store Commerce Engineer Down vote reply of App Store Commerce Engineer
Add a Comment

I received the event name DID_FAIL_TO_RENEW. However, when I decoded the transaction from the notification, the transaction renewal was successful, with the expiresDate extension.

Posted by
caovi1325
Up vote reply of caovi1325 Down vote reply of caovi1325
Post marked as solved
Add a Comment

I was confused that the event renewal failed, even though the transaction was successful with the expiration date extension. In this case, can I renew the subscription user in MyApp?

Posted by
caovi1325
Up vote reply of caovi1325 Down vote reply of caovi1325
Add a Comment