Can't create new app version on App Store Connect

Question

dfabulich OP

Created Feb ’24

Replies 185

Boosts 119

Views 32k

Participants 177

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

 {
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Boost

Answer 1

liunianhuaguoyanxi OP

Feb ’24

Me too

1

Answer 2

oe_dev OP

Feb ’24

the same problem

0

Answer 3

radi_populix OP

Feb ’24

Same problem, but different error message:

 {
    "appName": "appstore",
    "payload": [
        {
            "logLevel": "ERROR",
            "message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE",
            "url": "https://appstoreconnect.apple.com/apps/123****/appstore/ios/version/deliverable",
            "stackTrace": "status code: 500 --- api correlation key: SDLFKSJDFLKJL34343LKSJDF"
        }
    ],
    "eventKit": "logger",
    "env": "PROD"
}

0

Answer 4

aasam OP

Feb ’24

I have also the same problem. Is appstore connect down?

0

Answer 5

chun ting OP

Feb ’24

I have the same problem, too.

0

Answer 6

ohnam OP

Feb ’24

I have the same problem too.

0

Answer 7

DaddyBear OP

Feb ’24

Due to the same phenomenon, we are also unable to submit the new version for inspection. Is it Apple's problem?

0

Answer 8

kushsolitary OP

Feb ’24

I am having the same issue across all apps.

0

Answer 9

Robin BN OP

Feb ’24

Same here.

0

Answer 10

vitaly.chernysh OP

Feb ’24

Same problem here.

0

Answer 11

jingcubo OP

Feb ’24

same here

0

Answer 12

jingcubo OP

Feb ’24

same here

0

Answer 13

maxpower12221 OP

Feb ’24

Same here, looks like a general issue on Apple's side

0

Answer 14

nabilFromRennes OP

Feb ’24

I am having the same issue !

0

Answer 15

runyeka OP

Feb ’24

yep, the issue still persists until now. I can't make the urgent release

0

	{
	"errors": [{
	"status": "500",
	"code": "UNEXPECTED_ERROR",
	"title": "An unexpected error occurred.",
	"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
	}

	{
	"appName": "appstore",
	"payload": [
	{
	"logLevel": "ERROR",
	"message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE",
	"url": "https://appstoreconnect.apple.com/apps/123****/appstore/ios/version/deliverable",
	"stackTrace": "status code: 500 --- api correlation key: SDLFKSJDFLKJL34343LKSJDF"
	}
	],
	"eventKit": "logger",
	"env": "PROD"
	}