Can't create new app version on App Store Connect

App Store Distribution & Marketing App Store Connect
dfabulich OP
Created Feb ’24
Replies 185
Boosts 119
Views 34k
Participants 177

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

{
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Replies  185
Boosts  119
Views  34k
Participants  177
ohnam OP
Feb ’24

same issue
thihayetint OP
Feb ’24

Same here. Cannot create a new version.
Leo_Apple OP
Feb ’24

Yah, me too, I have the same issue here
K-man04 OP
Feb ’24

Me too. It seems to world wide issue.
chehowsky@gmail.com OP
Feb ’24

Same issue.
oscar0622 OP
Feb ’24

same here
Grigorii_Gudimenko OP
Feb ’24

Same problem. There is a nuance that the application was recently transferred from another account.
claytonw4x4 OP
Feb ’24

I have the same problem.
Grigorii_Gudimenko OP
Feb ’24

Same problem. There is a nuance that the application was recently transferred from another account.
Pagx OP
Feb ’24

I have the same issue and we need to submit an urgent bug-fix build.
Grigorii_Gudimenko OP
Feb ’24

This is a widespread problem, several colleagues have already reported this
Grigorii_Gudimenko OP
Feb ’24

This is a widespread problem, several colleagues have already reported this
Pagx OP
Feb ’24

Have the same problem on both API and also on dashboard. Is there anyone we can tag or something?
runyeka OP
Feb ’24

yep. the issue still persists until now. I can't make the urgent release
runyeka OP
Feb ’24

yep, the issue still persists until now. I can't make the urgent release
liunianhuaguoyanxi OP
Feb ’24

Me too
oe_dev OP
Feb ’24

the same problem
radi_populix OP
Feb ’24

Same problem, but different error message:

{
    "appName": "appstore",
    "payload": [
        {
            "logLevel": "ERROR",
            "message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE",
            "url": "https://appstoreconnect.apple.com/apps/123****/appstore/ios/version/deliverable",
            "stackTrace": "status code: 500 --- api correlation key: SDLFKSJDFLKJL34343LKSJDF"
        }
    ],
    "eventKit": "logger",
    "env": "PROD"
}
aasam OP
Feb ’24

I have also the same problem. Is appstore connect down?
chun ting OP
Feb ’24

I have the same problem, too.
ohnam OP
Feb ’24

I have the same problem too.
DaddyBear OP
Feb ’24

Due to the same phenomenon, we are also unable to submit the new version for inspection. Is it Apple's problem?
kushsolitary OP
Feb ’24

I am having the same issue across all apps.
Robin BN OP
Feb ’24

Same here.
vitaly.chernysh OP
Feb ’24

Same problem here.

Can't create new app version on App Store Connect
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