App Stuck "In Review" for Critical Bug Fix

Question

mikelee888 OP

Created 2w

Replies 4

Boosts 0

Participants 2

Hello,

We are seeking urgent assistance with our app, which has been stuck "In Review" for 2-3 days now despite an expedited review request.

Our app is currently experiencing a critical issue where the subscription screen crashes due to the app being approved while the associated subscription product IDs were rejected without our knowledge. We have since created new subscription product IDs (which have now been approved) and updated our binary to include these updated IDs. However, we just can't get the review for the app to be finalized.

This subscription is for a new feature we spent months building and aimed to monetize out of the gate. Instead, we are now faced with many frustrated users who can't subscribe to this feature, which also has a financial impact on our business.

After being "In Review" for 36 hours, we removed the app from review and resubmitted it since it seemed to be stuck, but it has been back "In Review" again for the past 20 hours. We have spoken with several Apple Developer Support reps by phone and email, but there hasn't been any change in status.

Could anyone provide advice on how to escalate this issue further or any other steps we might take to get urgent assistance?

Thank you so much in advance for your help.

Boost

Answer 1

App Review OP

Apple

2w

Thank you for your post. We're investigating this issue and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

You may also use the Apple Developer Contact Us page to request an update on our review of an app or request a call with an Apple representative.

1

Answer 2

mikelee888 OP

2w

Hello,

Thank you for your assistance with our app review.

After a 3-4 day wait, our app was rejected due to a mention of our app being featured on a popular news site in our app description. We are a bit confused as this reference was previously approved in earlier reviews, but we have provided the requested information and made changes to the app description to avoid any potential further delays.

The app has now been "In Review" again for the past 26 hours. Could you please provide an expected timeline for the completion of the review? As the days continue with our subscription screen crashing, this is having a material impact on our business as well as the user experience.

Your assistance in expediting this process would be greatly appreciated. Thank you again for your support.

0

Answer 3

App Review OP

Apple

1w

Thank you for following up. We're investigating and will contact you in App Store Connect to provide further assistance or any update.

You may also use the Apple Developer Contact Us page to request an update on our review of an app or request a call with an Apple representative.

1

Answer 4

mikelee888 OP

1w

Hello,

Thank you for your reply. Unfortunately, our app has been stuck "In Review" for a total of 9 days now. I have reached out to the Apple Developer support team multiple times (both via call and email), but there hasn't been any progress despite repeated attempts to expedite the review.

We have been part of the Apple Developer program for over 10 years and have never encountered a delay like this. We are quite frustrated and feel very helpless at this point. Could you please advise on what else can be done to escalate the issue so that the review can be finalized?

Thank you for your assistance.

0