I can't cancel test subscription

Question

Created Jan ’25

Replies 3

Boosts 0

Participants 2

When I try to cancel it I get "Your request is temporarily unable to be processed. Please try again". I have since created a new test user from "Users and access", set the renewal for subscriptions to be at 5min. Added the new test user on my iPad where I am developing locally as a sandbox account, and then purchased the same subscription. And same problem happened - I can't cancel it from Apple ID -> Subscriptions. Getting the very same error. Also the subscription there seems to renew on a daily base and not on every 5 minute as I have set it. If I try "Clear purchase history" from the "Users and Access" from AppStore connect - nothing happens, I still see the subscription and I can't purchase it again. Please advise how to proceed in this situation. This happens on iOS 15.5 if it does matter and I am using StoreKit2.

Regards, Al

Answered by Alordiel in 823357022

The problem for me turned out that for testing I wasn't using a test account from Settings -> AppStore but my actual account. The way I sorted that out was to LouOut from my iPad and then to log in again. The subscription seems to be living only on the iPad as I wasn't able to find in online in the icloud, or on any other of my devices.

For testing now I only use test users created from appStoreConnect -> Users -> Test users and add them as test user in your device.

Boost

Answer 1

ekenozlu OP

Jan ’25

Same problem here, can't found a way for a month. any help will be appreciated.

0

Answer 2

ekenozlu OP

Jan ’25

Hi again,

We were facing with kinda same situation. We are not able to cancel our subscriptions which made in TestFlight.

We cannot cancel it from Device > Settings
We cannot cancel it from Apple Website

We finally found out that you have to call

await AppStore.showManageSubscriptions(in: windowScene)

This method presents a sheet to manage your subscriptions. Note: you have to be in correct sandbox account before presenting this page. You can change it from Device Settings > Developer > Sandbox Account Hope this helps.

0

Answer 3

Alordiel OP

Jan ’25

Accepted Answer

The problem for me turned out that for testing I wasn't using a test account from Settings -> AppStore but my actual account. The way I sorted that out was to LouOut from my iPad and then to log in again. The subscription seems to be living only on the iPad as I wasn't able to find in online in the icloud, or on any other of my devices.

For testing now I only use test users created from appStoreConnect -> Users -> Test users and add them as test user in your device.

0