One of our apps has 85% stuck in Billing Retry -- We are so confused. All the users are from the US, and have a one-week free trial.
We had 1,000 subscriptions expire from this issue. So any help would be so appreciated.
85% of Subscriptions are in Billing Retry State
same issue here
Same issue here, and it’s a major problem for our business. Our user base is primarily made up of college students and young adults, and we’re seeing 70-80% of our subscriptions stuck in billing retry state. This is causing significant revenue instability and user churn, as many of our student customers rely on temporary payment methods or have limited funds that fail during renewal. It’s become a core operational risk, and we’re urgently looking for solutions or any official guidance from Apple on how to mitigate this. Hoping to connect with others facing similar challenges, or to hear if there are best practices we’re missing.