App Still in 'Waiting for Review' After 1 Month (Submitted 25/7/2025) – Need Help

Question

Created 2w

Replies 2

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Participants 2

My app has been stuck in "Waiting for Review" status since July 25, 2025 (24 days and counting), far exceeding Apple’s typical review timeline. Despite multiple checks, I’ve received no updates or communication from App Review.

Is this delay related to a known system issue?
How can I escalate this to Apple’s review team? (Email/phone options?)
Are there hidden rejections or metadata problems not shown in App Store Connect?

Hopefully get help.

Best regards!

Answered by App Review in 854429022

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

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Answer 1

App Review OP

Apple

2w

Accepted Answer

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

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Answer 2

sonquang OP

6d

Hello App Review Team,

Thank you for your message and for opening Case Number 10267102864.

We are writing to follow up on this case. We received your communication on August 19th stating that your team was investigating and would contact us via App Store Connect to provide further assistance.

However, our app "HKCoin" (Apple ID: 6747101743, Bundle ID: vn.app.hkcoin) is still showing the status "Waiting for Review" in App Store Connect, and we have not yet received any further contact or updates.

Could you please provide an update on the status of the investigation or let us know if you require any additional information from our side to proceed with the review? We are ready to provide any details necessary to resolve this promptly.

We appreciate your assistance and look forward to your response.

Sincerely,

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