The situation is as follows:
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Recently, we upgraded from an individual developer account to a company account about 2–3 weeks ago.
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When it came time to renew the account, it was strange that the fee displayed was $99 instead of $299. We had no way to change this, so we proceeded with the $99 payment.
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After that, Apple introduced new terms and conditions. When we tried to accept them, the account status did not change at all. I clicked “Accept” many times, but it remained in pending status. When I checked the browser console (F12), I noticed that Apple was returning a 500 error, but this error was not shown anywhere in the UI.
- I have called and emailed Apple support many times. However, they insist that our company account is already active and that we just need to accept the terms and conditions. Unfortunately, we are unable to accept them due to the error returned by Apple’s system. I explained this to them, but they still insist that we simply follow their instructions.
As a result, we are currently stuck and do not know how to proceed so that the account can be fully activated and our app can return to the Apple App Store:
- We accepted Apple's terms on the 22nd.
- Organization account with $99, unclear why:
- I've clicked accept many times but it didn't work (Apple error 500), and the status remains pending:
Therefore, I am hoping to get help from this forum in case anyone has experienced a similar issue and found a solution.