Stuck in a loop between Guideline 2.1 and 2.2: Reviewer refuses 5 mins of gameplay

Title: Stuck in a loop between Guideline 2.1 and 2.2: Reviewer refuses to play for 5 minutes. Body: I am an independent developer struggling with a repetitive rejection cycle for over a month. I need advice on how to handle a clear contradiction in the review process. The Loop:

  1. Initial Rejection (2.1): Reviewer said they couldn't locate the IAP.
  2. My Action: I added a prominent "IAP Test" button on the title screen to skip gameplay.
  3. Second Rejection (2.2): A different reviewer said the "IAP Test" button is a "Beta feature" and not appropriate for production.
  4. My Action: I removed the button and implemented a "Secret Command" (Easter Egg) that enables an "Assist Mode" (extending the timer to 5 minutes) so the reviewer can easily clear the game and reach the IAP screen in about 5-6 minutes.
  5. Latest Rejection (2.1): The reviewer now says: "While we appreciate you provide an instruction... we require a quicker way to access in-app purchases without spending significant time to play games."

The Current Solution: In my next submission, I am implementing a "Direct Warp" feature. Tapping the title logo 7 times will trigger a secret transition directly to the Ending Scene (IAP screen). The Contradiction & Question: Apple forbids "Test Buttons" (2.2), but now they refuse to spend even 3-5 minutes of gameplay to reach the IAP. I am forced to implement a "Warp" feature just to satisfy the reviewer's convenience. Has anyone else experienced a reviewer refusing to perform 5-6 minutes of gameplay? Is a "Secret Warp" considered a "Beta feature" under 2.2, or is it an acceptable compromise for 2.1? I want to ensure I don't get rejected for 2.2 again.

Answered by App Review in 871610022

Thank you for your post. We're investigating this currently. A representative from App Review will contact you to provide further assistance. If you continue to experience issues during review, please contact us.

Accepted Answer

Thank you for your post. We're investigating this currently. A representative from App Review will contact you to provide further assistance. If you continue to experience issues during review, please contact us.

Why not just have a way to allow the user to buy the IAP without having to play for 5 minutes? If there's some sort of menu screen just add a way of buying the IAP from there.

Some users might play your game for two minutes ten times and never see the screen that appears after five minutes, but they might like it enough to buy it.

One of my apps lets you add three "things" in the free version, and unlimited "things" once you've bought the IAP, but you don't have to add exactly three "things" before the buy button appears; it's always there.

Update: Great progress thanks to the Apple representative

I would like to provide an update on this situation.

Shortly after my post, an Apple representative (Richi) reached out to me and we had a very productive phone call. We discussed the contradiction between Guideline 2.1 and 2.2 in detail.

The Conclusion:

The representative agreed that a "Warp" mechanism (using a specific hidden command) is an acceptable compromise to ensure Guideline 2.1 compliance without violating Guideline 2.2.

I will be submitting a new build (v2.2.4) with this "9-tap warp" feature today.

The representative also mentioned that he will communicate this directly with the review team.

I am feeling very positive and grateful for the personal support. It is reassuring to know that Apple listens to individual developers when such systemic issues occur.

I will post a final update once the app is officially approved. Thank you to everyone who provided advice!

[RESOLVED] App Approved! Thank you for the support.

I am very happy to report that my app "DELTARION" (v2.2.5) has been officially approved and is now available on the App Store!

Following the consultation with the Apple representative (Richi), I implemented a 9-tap hidden warp command to allow reviewers quick access to the IAP. I also provided a clear explanation and a video offer in the Review Notes.

The review was completed very smoothly this time. I would like to express my sincere gratitude to the forum moderators who escalated this issue and to Richi for the professional support.

To other developers facing similar issues: Don't give up! Raising your voice here and explaining your design logic can lead to a productive dialogue with Apple.

Thanks for the latest post.

Very glad your app got approved after talking to a review expert.

It is important to note that posting on this forum is not the most appropriate method for seeking reviews issues, as there are no review engineers actively monitoring the posts.

This forum serves as a platform for discussing frameworks, APIs, technical issues, and related threads.

To ensure that developers utilize the correct channel for addressing their specific concerns, there is a post from the App Review that answers all common questions that you should read before contacting them: https://developer.apple.com/forums/thread/810791

If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, please ensure that you provide specific reasons why you believe your app complies with the App Review Guidelines. Additionally, please submit only one appeal per rejection. It is also important to respond to any requests for additional information before submitting an appeal.

Or contacting them: https://developer.apple.com/contact/#!/topic/select

Hope this covers everything. Again, so happy your app got approved!!

Albert Pascual
  Worldwide Developer Relations.

Stuck in a loop between Guideline 2.1 and 2.2: Reviewer refuses 5 mins of gameplay
 
 
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