Hello Apple Developer Community,
I’m seeking guidance regarding a critical issue with our organization’s Apple Developer Program account. The Apple ID belonging to our Account Holder is currently inaccessible, which has effectively blocked us from managing the account.
We urgently need either to restore access to that Apple ID or have the Account Holder role reassigned so we can continue maintaining and updating our apps.
I’ve already contacted Apple Developer Support but have not yet received a actionable response, and the matter is time-sensitive because our clients depend on our ability to manage these applications.
Relevant details:
- Our enrollment type supposed to be converted to Organization/Company.
- The Account Holder’s Apple ID is locked and cannot be used.
- I have Admin/Manager-level access via a separate Apple ID.
Based on the official documentation, transferring the Account Holder role requires initiation by the current Account Holder, which isn’t possible under these circumstances. If anyone has dealt with a similar situation or knows the most effective way to escalate this with Apple, I would greatly appreciate your advice.
