Trapped in a "Black Box": Almost 3 weeks of App Review silence and ignored support tickets. Is this normal?

Hi everyone,

I am writing this out of pure desperation because I honestly don't know what else to do or where to turn. My app has been stuck in the review process since February 9th (almost 3 weeks now), and I feel like I am completely trapped in a black box.

I have tried every official channel available to get at least some information:

I submitted requests for an expedited review.

I opened 3 separate tickets with Developer Support, but received absolutely zero response. Just complete, deafening silence.

I finally called the developer hotline. The representative was polite but completely unhelpful. I was basically told that "everything is fine, this timeline is normal, we can't do anything to help you, just keep waiting."

Just to put this wait time into perspective, while sitting in this Apple "black box" waiting for a single message, I have managed to do the following:

Registered a Google Play Developer account and fully verified my identity.

Almost completely rewrote my entire app from scratch, translating it from Swift to Kotlin.

Uploaded the Android version, got it approved, and I am already on Day 8 of closed testing in Google Play!

Meanwhile, in App Store Connect, absolutely nothing has changed. No status updates, no rejections, no questions from the reviewers, no replies to my tickets. Just an absolute void.

Has anyone else experienced this kind of extreme delay and complete lack of communication recently?

For context, here are my details:

Submission ID: db1ffb72-8f0f-49bc-b215-179e1e179b7d

Apple ID: 6756239914

Any advice or shared experiences would be deeply appreciated.

Thank you.

I uploaded 2 builds of the same app, a Mac build and an iOS build. ios went from waiting to "In Review" at about 30 hours... and accepted about 36 hours. However the Mac side it has been in Review for 5 days... I have 1 Case opened on it ...im trying to be patient as it seems others are in teh same boat. I know on the TestFlght side, the Mac took a bit longer to approve for testing than the IOS version... I think 24 hours for iOS and 2-3 days for the Mac version. So I think the Mac side of the house has less resources. I hope that helps.

Trapped in a "Black Box": Almost 3 weeks of App Review silence and ignored support tickets. Is this normal?
 
 
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