Hello App Review Team and iOS Developer Community,
We submitted our iOS application on February 25, and within a few hours its status changed to “In Review.” Shortly after that, we received a call from the App Review team requesting some clarification. We provided the requested information during the call, and the same request was later posted in App Store Connect as an unresolved issue.
We responded to the request within an hour, providing all the necessary details. However, since then we have not received any further updates regarding the review status.
Because this application is related to upcoming sports events, the timing is quite critical. Our client, who owns the sports rights, had planned a launch event on March 6, but unfortunately it had to be postponed because the iOS app was not yet available on the App Store.
The sports events are scheduled to begin next week, and our client is planning a marketing campaign ahead of the events, which depends on the app being available.
We have already:
- Submitted an Expedited Review request
- Contacted Apple Support twice via email
At the moment we are unsure how to proceed, as we expected the review process to be completed within the typical 24 hour timeframe mentioned in Apple’s documentation.
Does anyone know if there is any additional way to contact the App Review team or any steps we can take to help move the review forward?
If any Apple staff member is able to look into this, we would be happy to provide the App ID or additional details via a private support channel if needed.
Thank you for your support.
