Hello everyone,
I am seeking some guidance on how to break out of what appears to be an automated App Review rejection loop. My app has been rejected three times in a row for the exact same reason, and my replies in the Resolution Center seem to be getting ignored.
The Issue: My app is named Linkwise (associated with my web platform, linkwise.app). I am being rejected under Guideline 4.1(c) - Design - Copycats.
The rejection message specifically states:
"The app's icon and name contain an icon, brand, or product name that belongs to the following developer: Linkwise."
The bizarre part is that I am the developer of Linkwise. I am being accused of impersonating my own brand and product.
Submission Details:
- App Name: Linkwise
- Submission ID: fa557f1b-3724-4e01-aa85-bf05ced4801f
- Version: 1.0.1
- Review Device: iPhone 17 Pro Max
What I've Tried: I have replied to the rejection message in App Store Connect three times explaining that I am the owner of the Linkwise brand and domain. Despite this, I keep receiving the exact same copy-pasted template response. It feels like a human is not actually reading the appeals.
My Questions: How can I escalate this past the initial review tier to someone who can read the context?
Has anyone else experienced being rejected for copying themselves?
What specific "documentary evidence" does App Review usually want in this scenario to prove I own my own name? Would my domain registration receipt for linkwise.app be sufficient, or do they require formal trademark documentation?
Any advice on how to get this in front of a real person would be greatly appreciated.
Thank you!
