Hi,
My Digital Services Act compliance submission has been stuck "In Review" since February 13, 2026 — that is 41 days with no update.
As a result, my app Move Together (Move Club) is completely blocked in all 27 EU App Store territories during this entire period.
What I've done:
- Submitted DSA trader information on Feb 13, 2026
- Submitted support request on March 19 → Case ID: 102848525554 → zero response
- Submitted second support request today (March 26) via App Setup → Availability and Pricing
- Phone callback option is not available for this topic
App Store Connect Business → Agreements → Compliance still shows: Digital Services Act | 27 Countries | Last Updated: Feb 13, 2026 | Status: In Review
I've seen multiple threads here with the same issue. One developer confirmed their DSA was already approved on Apple's backend but not reflecting in App Store Connect — this was resolved via a phone callback.
I am unable to get a phone callback for this topic.
Can someone from Apple please manually check the status of this submission and update App Store Connect accordingly? This has caused 41 days of lost EU distribution.
Thank you.