Hello App Review Team, I am writing to request further assistance regarding the rejection under Guideline 4.3(a) (Design – Spam). The issue appears to be related to another app that I previously submitted from a different developer account. Unfortunately, I no longer have access to that previous account. I lost my phone, and the SIM card associated with that Apple ID has been permanently blocked. As a result, I am unable to receive verification codes or recover access to the account. I understand the concern about duplicate apps on the App Store and fully respect Apple’s guidelines. To resolve this issue, I would like to request one of the following:
Guidance on how I can verify ownership of the previous account so I can take appropriate action (such as removing the older app or restricting storefronts), or Assistance from Apple in removing or disabling the duplicate app associated with my inaccessible account, or Any alternative solution you recommend to comply with Guideline 4.3(a) and proceed with my current app submission. I am willing to provide any necessary verification details to confirm that I am the original owner of both accounts. Please let me know the next steps or required documentation to resolve this matter. Thank you for your time and support. Best regards, Pierre Bienaime