Has anyone experienced something similar with App Review / App Store Connect?
We ran into a very frustrating situation that is now seriously affecting our release and iteration plan.
What happened:
- One of our subscription products was initially rejected on “value” grounds.
- Although we disagreed with that assessment, we removed that subscription from the latest build in order to move the review process forward.
- The problem is that the subscription product remained stuck in “In Review” status in App Store Connect.
- Because of that state, we were unable to edit, remove, or modify it from our side.
- App Review then rejected the app again under Guideline 2.1(b), saying the IAP attached to the submission could not be found in the binary.
So the issue is basically: we already removed the product from the app as requested, but App Store Connect still keeps that product attached to review, and we have no way to remove it ourselves. Then the app gets rejected for exactly that mismatch.
We explained this multiple times, attached recordings and backend screenshots, but the responses mostly repeated the same review language and pointed us to contact support.
Questions:
- Has anyone had a subscription get stuck in “In Review” and become impossible to remove?
- How was it finally resolved?
- Did Apple manually remove it from the submission, reset the review state, or require you to withdraw and resubmit everything?
This has already caused major delays to our release cycle, so any similar experience or practical advice would be greatly appreciated.