I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long.
This is for a first auto-renewable subscription.
Timeline:
- Original support case opened: Feb 27, 2026
- Support initially repeated the normal guidance that the first subscription must be submitted with the app version
- I explained that the issue was not the process itself, but a stuck review state
- On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team
- Since then, I have sent follow-up emails asking for status / owner / ETA
- As of Apr 12, 2026 (KST), there has still been no meaningful update
Current state in App Store Connect:
- App version 1.0.10 is still “Prepare for Submission”
- Previous 1.0.10 submissions show as “Deleted”
- There is no active app review submission for 1.0.10
- The subscription previously showed “Waiting for Review”
- Now the subscription itself shows “In Review”
- But its localization still shows “Waiting for Review”
So the state looks inconsistent:
- no active app review submission
- app version still draft
- subscription partially moved into review anyway
At this point I’m not asking about the normal first-subscription submission flow. I already understand that.
What I’m trying to understand is:
- Has anyone seen a case like this stay stuck for 6+ weeks?
- Has anyone had Apple say it was escalated internally and then go silent for weeks?
- Did Apple eventually fix it manually?
- Is this something that can remain stuck indefinitely unless the internal team intervenes?
Any comparable experience would be helpful.
