Hello,
I am posting here as a last resort after multiple unsuccessful attempts to contact Apple Developer Support through other channels.
Timeline of my situation:
- I enrolled in the Apple Developer Program through the Apple Developer app on iPhone, and the annual membership fee was successfully charged to my credit card. The subscription appears as active under my Apple ID subscriptions.
- I was then asked by Apple Developer Relations to provide identity verification documents. I submitted my government-issued ID as requested.
- I received an email from the Apple Developer Relations Team confirming receipt of the documents, stating: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days."
- That two-business-day window has now been exceeded by more than a week. Total elapsed time since document submission: 10 days.
- I have since sent three follow-up emails to Apple Developer Support. None of them have received any response.
- The Apple Developer app shows the message: "Enrollment through the Apple Developer app is not available for this Apple Account", and redirects to the web.
- On the web, the enrollment page shows "Purchase your membership" and asks me to complete my purchase, as if I had never paid. I have not clicked that button to avoid being charged a second time.
- reportaproblem.apple.com does not allow me to take any action on this subscription.
At this point my payment, my submitted documents, and my enrollment status appear to be disconnected from each other in Apple's systems. The payment is confirmed, the documents were submitted as requested, but the enrollment remains in a pending state with no communication.
I have seen several similar cases in this forum during 2026, some of which were resolved when Apple staff intervened directly. I would greatly appreciate if someone from Apple could review my case internally, confirm that the payment is linked to my enrollment, and allow the document review to proceed. If that is not possible, I would need clear guidance on how to obtain a refund of the membership fee that was already charged.
I am happy to provide my Apple ID, the date of the charge, or any other information needed via a private channel.
Thank you in advance for any help.