To the App Review and Developer Support Teams,
I am writing this post to bring an ongoing and time-sensitive App Review issue to your attention, as my submission has remained in “Waiting for Review” for an unusually long period of time and standard support channels have not yet provided a clear update or resolution.
Issue Summary:
My app, Cupie, was submitted for review on May 21, 2026. However, the submission has remained in “Waiting for Review” since then and has not moved to “In Review” after several days.
I have already submitted an expedited review request and also contacted Apple Support regarding the delay. However, I have not yet received any clear explanation, actionable feedback, or confirmation on whether there is an issue with my account, metadata, build, agreements, or submission queue.
Lack of Communication:
I have opened the following support cases regarding this issue, but I have not received a meaningful update so far:
Case IDs:
102900823761
102901498888
The current lack of communication makes it difficult for me to understand whether my submission is properly queued for review, whether it is stuck, or whether there is any action required from my side.
Impact:
This is our first public launch submission, and the delay is directly affecting our launch schedule, business operations, and user onboarding plan. We are ready to provide any additional information, test accounts, explanations, or compliance materials required for App Review.
Request:
I respectfully request that the App Review or Developer Support team help confirm the current status of this submission and clarify whether there is any issue preventing it from moving forward.
Specifically, I would appreciate confirmation on the following:
- Whether my app submission is properly queued for review.
- Whether there is any issue with my account, metadata, build, agreements, or in-app purchase configuration.
- Whether the submission is delayed due to additional manual review or review queue congestion.
- Whether any action is required from my side to proceed.
App Name: Cupie - 語音視訊、聊天交友
App ID: 6768550401
Current Status: Waiting for Review
Submitted Date: May 21, 2026
Related Case IDs:
102900823761
102901498888
I would sincerely appreciate a prompt update or escalation from an Apple representative, as the submission has been waiting for review for an extended period without clear communication.
Thank you for your assistance.
Sincerely,
Cupie Development Team