App: MahjCheck (Apple ID for app available on request) Subscription Group: MahjCheck Ad-Free (Group ID 22087052) Products:
- Ad-Free Monthly — com.celebrateeverything.mahjcheck.adfree_monthly (Apple ID 6769124896)
- Ad-Free Annual — com.celebrateeverything.mahjcheck.adfree_annual (Apple ID 6769126263)
Summary of the problem: Both subscriptions were live and fully functional in my approved app version 1.2.1. Customers were able to subscribe successfully. Then, without any changes on my end, both subscriptions reverted to "Missing Metadata" status, and customers can no longer subscribe (the purchase screen spins indefinitely because no offerings can be loaded).
I have since completed all metadata:
- Both individual subscriptions have localizations, pricing, and availability (US and Canada) set
- I added the subscription group localization that was missing
- Both products now show "Prepare for Submission"
The problem: App Store Connect displays the message "Your first subscription must be submitted with a new app version," but there is NO In-App Purchases & Subscriptions section on my version page to attach them to. I have submitted new app versions (1.2.2 approved, 1.2.3 in progress) and the section never appears, so I have no way to resubmit the subscriptions for review.
These subscriptions were already approved and live previously, so they should not be in a "first submission" state. I believe they are stuck in an inconsistent backend state that I cannot resolve from the App Store Connect interface.
Request: Please reset or re-approve these two subscription products so they return to "Approved/Active" status, or advise how I can resubmit them given that no In-App Purchases section is available on my version page.
Thank you.