Account-level TestFlight failure after app transfer. All apps (including brand-new, non-transferred app) fail with "The requested app is not available or doesn't exist" (Team JYHS43K259)
Since receiving several apps via App Transfer, no app on my team can be installed through TestFlight. Every install attempt fails with: "Could not install [App Name]. The requested app is not available or doesn't exist." Critically, this affects not only the transferred apps but also a brand-new app created directly on this account with no transfer history. This indicates an account-level distribution problem rather than an app-record issue. Account details
Account holder: BULENT TEKBAS Team ID: JYHS43K259 Account type: Individual Support case: 102936985904 — open for 5+ business days with no substantive response
Affected apps
Uyku Sesleri — Bundle ID: com.octo8.uykusesleri — Apple ID: 6759616379 — transferred to this account on June 13, 2026 Bekçilik Sınavı 2026 — Bundle ID: com.alhn7.bekciliksinavi2026 — Apple ID: 6756800265 — transferred July 1, 2026 VitaminD — Bundle ID: com.octo8.vitamind — Apple ID: 6768099487 — transferred July 9, 2026 Arete — Bundle ID: com.octo8.arete — created natively on this account, never transferred, currently TestFlight-only
All four apps exhibit the identical install failure. Symptoms
Builds upload, process, and reach "Testing" status normally Builds are visible in the TestFlight app with an Install button Tapping Install immediately fails with "The requested app is not available or doesn't exist" Reproduced on iPhone 16 Pro running iOS 26 and iOS 27 Internal testing, external testing, and public links all fail identically
Already verified / attempted
Paid and Free Applications Agreements: Active; banking and tax information complete Pricing and Availability: available in all territories; no app is Removed from Sale Created new versions in "Prepare for Submission" state App Privacy details published; export compliance resolved on all builds Trader status / DSA declaration completed Deleted and reinstalled TestFlight; signed out of Media & Purchases; restarted device; signed back in; accepted freshly generated invitations Removed all testers and re-invited them; generated new public links Uploaded multiple new builds with incremented build numbers — all process successfully, all fail to install
Why this appears to be account-level Arete (com.octo8.arete) is a new app with a new bundle ID, created, signed, and uploaded entirely under Team JYHS43K259, with no connection to any previous team. It fails identically to the three transferred apps. The only common factor across all four apps is the team itself. Request Could someone from Apple please check whether Team JYHS43K259 is in a held or degraded distribution state following the recent app transfers? Case 102936985904 has been unanswered for over five business days, and this is blocking updates to live apps with active subscribers. I can provide sysdiagnose logs, build IDs, or any additional information immediately.