Hi, our organization's Apple Developer Program enrollment was recently completed, but App Store Connect access has never been provisioned, and I'd appreciate help escalating this.
Timeline:
- Organization enrollment verified and completed; "Welcome to the Apple Developer Program" email received more than 50 hours ago
- Membership shows as active on developer.apple.com under the correct team
- Apple Developer Agreement accepted; Apple Developer Program License Agreement accepted on August 11, 2026 - no pending agreements are shown on the account page
- I am the Account Holder, signing in with the same Apple Account that was used to enroll the organization
Despite this, signing in at appstoreconnect.apple.com consistently returns: "Your Apple Account isn't enabled for App Store Connect."
What I've already tried: signing out of both developer.apple.com and App Store Connect and signing back in via a private/incognito window, different browsers, and navigating to App Store Connect from the developer account page. The error is unchanged.
I contacted Apple Developer Support by email (no phone option is available in my region) and am waiting on a reply - case number: 20000135517368
This looks like the known issue where App Store Connect provisioning doesn't trigger for a new organization enrollment. Could someone from Apple take a look or advise how to get the provisioning kicked off manually? Happy to provide the Team ID privately if needed.