Our app is live on the App Store, but its two auto-renewable subscriptions have been stuck in "In Review" for over a month. Users can download the app but cannot subscribe — in production, StoreKit only returns approved products, so our paywall shows nothing and monetization has been completely blocked since launch day.
APP / PRODUCT DETAILS
- App: 流动 (Flow) — Apple ID: 6772474397
- App status: v1.0.0 (build 625), approved and live since July 23, 2026
- Subscription group: "Flow Premium" (ID 22108903) — the group itself shows "Approved"
- Products stuck in "In Review":
- com.echo.flow.premium.monthly (1 month)
- com.echo.flow.premium.yearly (1 year)
- Paid Apps Agreement is active; banking and tax are complete
TIMELINE
- Jul 12: First contacted Developer Support (Case ID 102939768542). At that time the subscriptions were stuck in "Waiting for Review" and could not be attached to any version submission.
- Jul 23–24: Followed up; was told the issue had been "escalated to the appropriate internal team". Shortly after, both subscriptions moved from "Waiting for Review" to "In Review" — the only progress in this entire period.
- Jul 31 → Aug 3 reply, and Aug 7 → same-day reply: two more follow-ups on the same case. Both replies were the identical "escalated to the internal team" template. No one has contacted me since, and the status has never changed.
- Aug 18 (today): Both subscriptions are still "In Review" — roughly 4 weeks in this state, 5+ weeks since my first support contact. Normal IAP review is said to be 24–48 hours.
NO ACTION IS AVAILABLE ON MY SIDE
- Both subscription pages are locked: I cannot edit metadata, delete the products, or remove them from review.
- "Add for Review" is greyed out.
- They cannot be selected on a new app version page (they are not in "Ready to Submit").
So this appears to be stuck inside the review pipeline itself, and nothing in App Store Connect lets me unblock it.
REQUEST
Could someone from the App Store Commerce / App Review team please either:
- Complete the review of these two subscriptions, or
- Reset them to "Ready to Submit" so I can immediately resubmit them — with a new app version if required (build 626 is ready to go).
I've seen a very similar case in this forum (thread 818811) resolved after an App Store Commerce Engineer looked into it — I'd be grateful for the same kind of help. Thank you!