App Review ongoing for over 5 weeks — repeated basic information requests but no decision

Question

Created 3w

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I first submitted my app for App Review on 16 July 2026 and the review process has now been ongoing for more than 5 weeks.

During that time, the submission has gone through multiple review cycles. I have made every requested change and answered every question from App Review immediately.

The problem is that after waiting several days, I am repeatedly asked a very basic question about how the app works. I answer immediately, but then it takes several more days for the review process to move forward again.

I have also:

Contacted Developer Support multiple times
Opened support case 20000135457439
Had the submission added to the expedited review queue
Been told by Developer Support that review times are currently “extremely extended”

At this point the submission does not appear to be progressing toward a final decision. Each basic information request seems to result in another lengthy delay before anything happens.

Submission ID: 27e289bf-307a-44e9-a285-d8ad94f82be1

Could an Apple App Review staff member please check whether this submission is stuck and escalate it if necessary?

Answer 1

GetResubmit OP

2w

Don’t cancel or create another submission unless App Review explicitly requires a new binary. That would restart the queue and make the history harder to follow.

Prepare one consolidated timeline containing every submission ID, reviewer question, your exact answer, the date and the resulting status. Add it to the existing App Store Connect conversation and ask App Review to identify the single unresolved requirement, if any.

Reverify the demo account, backend availability, region-dependent behavior and any feature flags, then state that these were tested against the submitted build. If no requirement remains open, keep the current submission active and update the existing support case with that timeline and the submission ID rather than opening more cases.