Hello everyone,
We are reaching out here because we honestly don’t know what else to do.
Our Apple Developer account was restricted and our application disappeared from the App Store.
We immediately contacted Apple and opened a case:
Case ID: 20000149095871
It has now been one full week, and unfortunately, we have not received any response or explanation from Apple.
We are completely confused and extremely concerned because we still do not understand what caused this action or what we are supposed to do to resolve it.
We have spent almost three years developing this product. Our service helps people meet, build relationships, and create families. We have always treated Apple and the App Store Review process with great respect.
Whenever Apple raised concerns in the past, we communicated openly with App Review, including by phone, and made every change that was requested from us.
We are ready to cooperate fully, provide any information or documentation required, make any necessary changes, or speak directly with the appropriate Apple team.
We are not asking for special treatment or for Apple to ignore any rules.
We are simply asking for someone to review our case, explain what happened, and give us an opportunity to resolve the situation.
A week without any response has left us at a complete loss.
If anyone from Apple sees this, or if anyone in the developer community knows a legitimate way to escalate this case, we would be incredibly grateful for your help.
Thank you.