Our developer account was deactivated, and our app has now been unavailable for more than a week.
We submitted our appeal and contacted Apple regarding Case ID 20000149095871, but we still have not received a substantive response.
We have worked with Apple for approximately three years and have always had great respect for the App Review team and Apple’s rules.
Whenever App Review raised concerns in the past, we communicated openly with the team, understood the issue, and made the requested changes.
That is why we were genuinely shocked and deeply concerned by what happened.
We are not asking Apple to make an exception for us.
We are simply asking for the opportunity to understand what went wrong and fix it.
Our team is ready to provide any information, make any necessary corrections, or speak directly with Apple by phone.
After three years of cooperation and respect for Apple’s team, it is very difficult for us to understand why our app has been unavailable for more than a week while we are still waiting for an answer.
We sincerely hope someone from Apple can review our situation and escalate Case ID 20000149095871 to the appropriate team.
We just want the opportunity to understand the issue, cooperate with Apple, and resolve this properly.
Thank you for your attention and help.