Hi Apple Team and Developer Community,
We are looking for guidance on how to best escalate / resolve an ongoing App Review issue. Our app has been going through multiple App Review cycles for nearly three months. Each time, we address the specific concern raised, provide clarification or documentation, and resubmit. However, after one issue appears to be addressed, a new or related issue is raised in the next round. This has resulted in a prolonged review cycle despite repeated responses and supporting documentation.
The current issue relates to Guideline 3.2.1(viii) for an India financial-services app. We have provided detailed clarifications and supporting documents through App Review, including partner documentation, entity-structure documents, and explanations of the relevant user flows.
We have also:
- submitted an appeal;
- requested expedited review;
- raised a Developer Support case; and
- requested an App Review appointment / call.
The expedited review has been accepted, but we are still waiting for closure. The earliest available App Review appointment is much later, and the delay is causing material business impact.
We are not looking to debate the guideline publicly or disclose confidential review materials here. We would appreciate guidance on the correct process to have the App Review team review all open issues together, or to arrange a call/escalation so that remaining concerns can be clarified in one discussion rather than through repeated review iterations. Thanks in advance for any guidance.