Hi everyone, I'm hoping someone can shed some light on an App Review issue we're currently experiencing. We have submitted our Caffè Sabrina iOS app (version 1.0, build 5) for review. The app was previously reviewed by Apple and we were told that the demo account credentials we had provided were no longer valid. We immediately fixed this by creating a completely new demo account, testing it successfully, and updating the App Review information in App Store Connect. We then resubmitted the app. The submission has been sitting at “Waiting for Review” since Wednesday at 7:57 AM. The unusual part is that we have now requested expedited review twice, and Apple confirmed that the review would be expedited. However, the submission still hasn't moved to “In Review.” We've checked everything we can think of:
- Current build is correctly submitted.
- New App Review credentials have been tested successfully.
- App Review information has been updated.
- The latest build has been tested through TestFlight.
- The latest build has had installs and multiple sessions.
- There are no known crashes on the latest build.
- The current submission has not been cancelled or resubmitted again.
We're now several days beyond the expedited request and are concerned that something may be preventing the submission from entering the review queue. Has anyone else experienced an expedited review being granted but the app remaining stuck on “Waiting for Review” for several days? If so, did Apple eventually move it into review automatically, or did you have to contact App Review again? Any advice would be greatly appreciated. Thanks, Michael Darling Tech Ltd